La Roccia Wellness Hotel

The wellness and spa area is relatively small compared to other wellness hotels in the same region. Most importantly, the saunas and steam rooms are only accessible for free after 5pm (before 5pm, you have to pay an extra fee of over 100 EUR), which is totally unacceptable to my mind. The swimming pool, although accessible from 10 am, is so tiny that swimming in it is practically impossible. My room was tiny and in desperate need of refreshing. Products in the room were of poor quality and the shower so small you could hardly turn around in it. Overall, a very disappointing experience and definitely not worth the money. There are much better options in Trentino-Alto Adige (Südtirol).

(With many apologies to the owners for how long it took us to write this review!) From Marco and Federica, two Italians living in Edinburgh. Me and my wife stayed for 5 nights in the Hotel la Roccia, and honestly, we cannot rate it higher enough. We have traveled many hotels, including ski resorts and 5-star hotels, and the Hotel la Roccia is among the best we have experienced. The atmosphere and furniture are very modern, yet with a feeling of being deeply rooted in the territory: from the wood to the design, everything is a mixture of tradition and contemporary luxury. Luxury, however (at least in our opinion) can be standardized and even unpleasant if it makes you feel too many formalities are required and you cannot properly relax. By contrast, this hotel is family-run, and the constant presence, storytelling, and support of the owners, while never being intrusive, is a touch of warmth that makes luxury feel boutique. We cannot rate high enough the SPA (one of the best we have experienced in a mid-size hotel), the amazing view and proximity to the slopes, the quality of the wine at the bar, the mountain-view gym, and overall the tailored experience we have been offered. Also, our suite was beyond any rosier expectations: huge bathroom and tub, incredibly clean and spacious, with a breathtaking view. We skied, we ate, and yes, we also had to work (given we are academics lucky enough to be working if needed remotely): the spacious room was a pleasure to work within for its silence and coziness, and the sight of the mountains was always there with us. The owners should be proud of what they have achieved in restructuring a family hotel into the future, where everything, from pillows (there is even a pillow choice) to shower gel to wine and products feels not just chosen carefully but curated to the minutiae. As Italians living abroad, we felt this hotel combines all we are missing from our home country, but it has also all the international qualities we came to love by living in Edinburgh. THANKS, and we will definitely come back and try to make of the Hotel la Roccia our go to escape over Easter for the years to come. Marco and Federica

Absolute Gem of a family-owned hotel with an outstanding cult of hospitality to spend a couple’s or family week-end mixing exhilarating outdoor activities and pure indulgence at the Spa for Aufguss session, swimming pool with infinity pool, cold plunge… Absolutely recommend any time of the year

Such and incredible experience. I loved the atmosphere and the surroundings. Beautiful view from our room as well. I can recommend this hotel if you want to relax, eat good food and enjoy some quality spa time.

There is no way you can stand such a bad food experience…in a 4-star hotel! Antipasti, Primi, Secondi, Dolci…everything was mediocre or very bad, too much salt, or too little salt, or an ugly presentation, you name it…worst of all pasta was ALWAYS over-over-over cooked! Is that the way pasta is supposed to be cooked in Trentino, in Italy, or anywhere in the world? My husband told them, constructively, we were thinking they would at least apologize and admit their mistakes that can happen, the usual "customer care" basically, nothing more. We were totally wrong! We were told - instead and unbelievably - that we were not “able to understand” their way of cooking…yes, we were not able to understand!!! I believe we sent back to the kitchen 80% of the dishes, literally untouched, and there is no better way to understand, for someone cooking very bad food, than seeing 80% of the food being thrown away…instead of believing that paying customers do not understand. What is to understand in over cooked pasta for 7 days in a row? Or what is to understand in dishes with 3 times the salt you need in a decent dish? What is to understand in waiting over 10 minutes to order for a bottle of water (sold at over 5 euro per liter...)? Having been in hundreds of hotels and restaurants of all kinds (either local, global, mountain, sea, lake, etc.) it is the very first time we were told we “Do not understand” the food and/or the way it is cooked/served…unbelievable! What kind of customer care is that? They tell you that you went to their home, and that you did not understand, they forget you rented a room and you paid for it...how about having some respect for paying customers in your hotel? We don't stay for free, we are not your friends, we pay to receive decent food, if we don't like your food the last thing you can say is that we do not understand, unless you are so full of yourself...that you don't even know the basics of education. The rating I give you is then poor for one reason only: when customers don't like something, never tell the customers they do not understand, as they might understand more than you do, and you are missing the opportunity to improve yourself and your business. If you had shown some respect for our opinion, you would have gotten a much better rating (or no rating at all), but I am pretty sure you don't care, and I am also pretty sure your reply will show that you don't care, as being humble is surely not part of you...at all...

Ho prenotato con Smartbox per due notti esperienza bellissima..attenti a tutto e premurosi..comoda anche la posizione vicino al centro di cavalese per potere girare a piedi..bellissimo panorama sia dalla piscina che dalla camera ..insomma…tutto perfetto e indimenticabile…torneremo