Birch Glen Lodge

We arrived and the bed frame and box spring were so broken so that one side of the mattress was sagging and a foot below the other side of the bed . Old food items were in the fridge. The light fixture over the bed was broken and hanging from the wall with exposed wires. The toilet seat wasn’t tightly connected to the toilet and slid when sat on. The motel WiFi signal was not strong enough to work in our room and we didn’t have signal from our mobile phones (Verizon service) in the room so communication was challenging. No staff in the front office or found on site during our one night stay. We called the number provided with our reservation and were moved to a different room. The next room had a burned out bulb in the main ceiling light in the bedroom and a bulb out in the bathroom. There was a dirty towel under the sink that looked like it was soaking up an old pipe leak. The bedding, towels, carpet, and surfaces were clean. The coffee maker (pot style) appeared not to have been recently cleaned. A mostly empty container of body wash was left with the provided toiletry items by the sink. No conditioner provided (only shampoo plus conditioner which left my hair feeling striped and dry). For over $170/nt this was a disappointing stay and not at all what I expect at that price point.

We drove All the way from Caldwell because we made reservations for three beds and 3 days, we drove up in a snow storm and when we got there the room only had 2 beds, we asked for the kitchenet when we made reservations but we didn't get that eather, they tried to give us an extra room for free but we didn't except it because one of our people is an invalent,we ended up driving all the way back home late at night in the snow storm