Gastnutzer
28. Juli 2023
We've been touring morocco the past 2 weeks and hotel majestic gave us the IMPROPER send off... cons: we paid for a Quarduple room since we were 4 ( 2 adults and 2 teens) but front desk officer assigned 5pm of july 26,2023 said they shower in the said room was broken so we have 2 settle for 2 double rooms, which we did. secondly it say in yhe voucher we have to pay a city tax of 85 moroccan dirhams but this guy charged us double good thing i have a credit card... thirdly we complained 3 x that our room #587 has aircon but is broken... 2x a guy came to fix it but nothing happened, i came down and bald muscular guy with beard assigned 10pm july 26,2023 reception said "there is nothing he can do about it as they are in full capacity", so we just had to sleep it off with the windows open (hearing all the noise) and making use of our hand held fans... lastlly, when we were about to leave, we asked the receptionist another guy to book us a taxi foe the aiport which we agreed on at 300 moroccan dirhams.. upon check out i was busy foxing pur bags at the counter this same guy tol me "Sir i need the payment for the taxi!!" Ina very rude manner... probably cannot wait for his cut/ commision huh!!... only silver lightning in our stay whas the girl who was making rounds during breakfast asking for feedbacks in the stay and was kind enough to accomodate all our needs.. PASS ON THIS HOTEL for rude receptionists and poor service..100 meters away where we stayed a week before- ONE HOTEL Casablanca has more helpful and accomodating staffs from doormen, to waier to receptionists..
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