Holiday Inn Express & Suites Carthage

The only reason I'm giving this hotel a one is because zero is not an option. staff was friendly and apologetic but the room was terrible. there were ants all over the bathroom counter once I laid my things out. The air conditioner leaked all over the floor and had been leaking long enough to wear when you walked on the floor in the area water oozed up between the vinyl tiles. This is my third bad experience at this hotel and I am done. I will never stay there again.

Regrettably, my almost week-long stay at the hotel managed by Miss Shronda Graves proved to be a disappointing experience. Following a recent concussion that necessitated rest, I had to continue working out of town on a project, staying for one to three months. Upon check-in, I explained my medical situation and requested help with my luggage, a request met without compassion. Throughout my stay, all interactions with Miss Shronda Graves were strained, and any requests for assistance were met with indifference. It was evident that she did not seem enthusiastic about her role, making her discontent palpable. The distressing experience reached its zenith when, during a prescribed period of rest, I was repeatedly disturbed by housekeeping, ignoring the "DO NOT DISTURB" sign, and attempting to enter my room. Subsequently, I was very loudly confronted by Miss Shronda Graves over the phone, who insisted on entering my room. Shockingly, she involved local law enforcement, falsely alleging a baseless threat and accusing me of being a mass shooter akin to the Las Vegas mass shooter. Despite law enforcement determining I was not a threat and the accusations were childish, Miss Shronda Graves orchestrated an unjust eviction for merely sleeping. To compound matters, she attempted to charge my credit card for an extra week, a further indication of her disregard for my circumstances. Despite reaching out to Holiday Inn corporate, their assistance was limited due to the hotel's franchise status. The lack of support, unjust eviction, false accusations, and unauthorized charges prompted my company to cease all future bookings at this establishment. In conclusion, this encounter has left a lasting impact, making me reconsider staying at any Holiday Inn. Miss Shronda Graves' apparent personal dislike for me, despite my friendliness to her and the staff, translated into a disruptive mission during my stay. The lack of corporate support, unjust eviction, false accusations, and unauthorized charges have created unnecessary stress, tarnishing what should have been a routine business trip. Consequently, while I have no intention of staying at any Holiday Inn again, I find solace in expressing my dissatisfaction by allowing my dog to relieve herself on their premises during my travels.