Hardman House

The facilities were not very well maintained but it gets the job done. There are plenty of shops and restaurants nearby and the service was very nice.

I have stayed at this hotel many times and been satisfied with the experience. But this time, I was not. I booked room through a third party. Payment was made difficult by Hardman's inept billing of third party. Room was not clean. Shower did not work. Sheer drapes were shredded. Carpet throughout was stained and portions were actually missing. A sign was posted asking guests to excuse state of carpet. Temperature control was impossible as thermostat was fixed on automatic. I was appalled at state of deterioration. I will not stay here again.

The staff was super friendly, especially Carla. She was always quick to help with all our needs and friendly. She genuinely seemed happy every time we saw her. The hotel was in a perfect location for the Nevada Day Parade and made it very convenient to watch the parade and have access to our room and bathroom. If you get there early enough, there’s plenty of parking in the lot. Otherwise there is street parking available if you get in late like we did on our second night. If you think it might be too cold for you to sit out on the street or you didn’t get your chairs out early enough get room 222 and you can watch it out your window. The only problem we had was the bed. The mattress definitely needs replacement. It was just too worn out on the edges and you are in a hole so my back was killing me when I woke up.

After my last stay, I can understand the mixed reviews. I stayed here two consecutive weekends with very different experiences. The first weekend I stayed in room 115 and had a wonderful experience. The room was clean and fresh and the service was outstanding. After such a great experience, I convinced my partner to give it a try. I booked directly with the hotel so I could express my pleasure and get on their preferred customer list (which apparently isn’t a real thing). I paid more for the room than the previous weekend but was agreeable since I was looking forward to another nice stay. The same room wasn’t available and was assured room 218 was equally nice. After a pleasant check-in we headed up the elevator to the 2nd floor and it was like being in a far different hotel. The hallway carpet was torn, filthy and covered with large patches. Room 218 was nothing like my previous room. The carpet was disgusting, the furnishings looked something you would find in a cheap hotel and the light/fan combo in the bathroom sounded like a jet engine. Totally unacceptable. The front desk clerk was very polite and offered to exchange our room for another on the 3rd floor. It was similar to the room on my previous stay but the mattress and bedding weren’t as nice. Based on the last experience, we won’t likely stay here again.

This hotel looks nice from the outside and the sign out front says the rooms are impeccably clean. However, the carpet in our room was incredibly dirty/stained. We were on the 2nd floor and the hallway carpet was just as bad. There are notices up in the hall that they are in the process of changing them out, but I didn’t see any evidence of that. There are mold stains on the tub and vanity sink caulking, there was hair on the vanity when we first arrived in our room and the toilet must leak as the water repeatedly came on to refill the tank throughout the night. The bed frame is metal and it creaked so much it woke me up several times during the night. The TV doesn’t automatically connect to the cable box, you have to change it to HDMI thru the TV menu. No one mentioned this upon check in. Breakfast is not breakfast. We went down there at 8:00 (breakfast is supposed to be 6:00 - 9:00) but there was no coffee, no fruit, no yogurt, not much of anything except bread for toast, a couple of instant oatmeal packages and some cold cereal. Also no soy or other dairy milk alternatives. We went out both mornings we stayed here. Location is good, close to some good restaurants. Covered parking was nice.

Showed up dusty after hiking at 1:30 pm. Clerk wouldn't let me check in until 3:00. A month prior a clerk at a different hotel in Carson City allowed me to check in early because by 1:30 most of the rooms are done. Won't be staying at Hardman House again. Too bad, probably stayed there about 10 times in the last 5 years. Also when we checked in in the evening, they provided a room with a damaged ceiling above the shower. Would think they would repair the room before renting it out again, particularly when there are few occupants on a Sunday night.

This place is good but trying to be great. It is old style but pretty clean. They said they are going to replace rugs in halls 2nd floor really bad. They need to clean carlets in rooms and the fans that were in our room were covered with dust so you don't really want to use them. The staff was friendly but breakfast had a lot to be desired as far as coffee not ready and maybe more tables and chairs. Just need to stay on top of things. Will try again because of the staff and overall cleanliness

Our reservations were made 2 1/2 months in advance and you could not find them only to learn you had booked us into a room with 2 queen beds when our original reservation was for a king suite. You then offered a king mini suite for more money which we accepted only to find the bedroom TV did not operate, toilet did not flush correctly. Our attempts to negotiate price with you were unsuccessful even after management agreed to fix problems and give us a reduced rate. This is clearly not the way to do business. BE ADVISED I HAVE POSTED THIS SITUATION ON MANY SITES SO ONLY HOPE YOU LEARN FROM THIS.