Grand Pacific Palisades Resort

The hotel was disappointing. Rose was in charge of our accommodation, she was absolutely not friendly, she took a very long time to do everything and gave us a room right under a building structure. When I turned on the air conditioner, the whole room was filled with construction dust, it became hard to breathe. We returned to the reception and asked to change the room, but they refused because there were no rooms available, although it was a weekday and the hotel was completely empty. I double-checked the hotel website, there were many available rooms of all categories, so I asked to invite a manager. The manager had to wait about 30 minutes, he did not introduce himself, he was also very unhappy that he was disturbed and said that the only free room was even further away than the one that was given to the first one, even further than the Cassara hotel, but without construction overhead. we offered to pay extra for a better room, but he strictly refused us and since it was impossible to cancel the hotel, we would have lost the full cost, we stayed the night in the room that was given. I don't recommend this hotel with such unfriendly staff.

We had a wonderful stay! The hotel was very clean, the staff were friendly and helpful, and it’s a great place for kids. The location is perfect and made everything so convenient. We would definitely recommend staying here!

The location is great. Good walking distance to Legoland. I love the family pool and splash pad. I think it was a good value for your money especially considering they have two bedroom suites. The staff was also amazing. Shoutout Gilbert & Rose. What was lacking is the condition of the property itself. The floors in our suite were some sort of laminate plank that were coming up all over the place. That could pose a pretty significant safety hazard. I also have to mention that when I first arrived, I was assigned to a room that a family was already in. I walked in the door to find them and all of their stuff inside. It was really awkward and concerning, but the staff handled it very well in my opinion. Hopefully the family who I walked in on felt the same way. There was construction underway, one of the elevators was down, and the bridge across the middle of the property was kind of sketchy. The food from Karl Strauss was not good. We also ordered beers several times and they were all pretty good and arrived to the room quickly. Again, I think the staff was great. The cooking supplies in the room was awesome. I do recommend if you aren’t worried so much about the condition of the property-needing a significant renovation. It’s up in the air if I would stay there again or not.

We love it my children enjoy a short trip but looking forward to return. It's for family nice overall. The stuff very helpful. Naz the front desk she's very sweet nice .

The pullout bed was super dirty, the hot water took forever to get warm the first day and the second day we didn’t have any hot water, the elevator was broken that led to the room. We were unable to buy water in the lobby when we arrived and the place where you could get filtered water was locked. The front desk person at check-in (man) was nice but the rest of the women were not very friendly and one girl lectured me when I asked about the pool. The night security guy named Timothy was amazing. Definitely helped us and even helped find us water. This guy could have ran the hotel. He was a gem.

Great activities available for the whole family! Love having access to the Flower Fields and the nearby outlets! The power went out in the surrounding area while we were there, but the problem was remedied quickly, and the staff was very accommodating.

Great place for parents & kids!!! Can’t beat the location with legoland on one side & the flower fields on the other! My 2 & 10 year old were both entertained!

I loved that there was a lap pool! The room was a bit worn down but it was clean and soacious. Our room had a fill kitchen and with costco so close we made great meals. It is perfect if you are spending time at Legoland but it was away from the beach and there wasn't a shuttle.

5pm checkin and 10am checkout is ridiculous. If it takes the staff a full 7 hours to clean rooms, they obviously don't have enough staff. This was my main point of contention with this hotel - it's expensive, and this level of service is laughably poor. The other issue is that if you stay on a lower floor, you'll hear a lot of noise from the rooms above you. On the plus side, the amenities, including the pool, splash pad, and playground are great, and the location is perfect for walking to Legoland.