The Flamingo Private Apartments by Perch Stays

This is the worst hotel ever. The hotel staff is unfriendly. You cannot speak to management. They dont call you back. There is absolutely no customer service. They have no intention to assist you. They just don't care. They blame everything on a technical hitch.

Absolutely disgusting service, They were unable to accommodate me after paying in full 3 months prior! I even pre registered online 2 weeks before arrival, and apparently everything was fine. After booking my accommodation in October for December, I arrived at Flamingo (2 hour flight from my home town) and they could not find my booking... Apparently there was a technical issue.... I then had to wait 3 hours on the street (as there is no reception area or seating or anything) for an alternative accommodation! This alternative accommodation was a lot worse to what I originally booked and in a different area completely. I had to outlay more money for the alternative accommodation before being reimbursed for the 1st. To this day (8 days later and a million emails and phone calls) I am still waiting for my refund... hopefully I receive it at the end of they day? The only constant response I get is "we are sorry for your inconvenience and we are working on the matter at hand" How generic and no compassion at all! I was advised by the security working at the property, that I was not the 1st person that this had happened to... apparently many! I have never in my life experienced such lack of care and unproffesionalism. I highly DO NOT recommend this accommodation to any one at all!