Gastnutzer
2. Oktober 2024
Worst Experience ever from a reservation! We booked a weekend here for October 2021, unfortunately my husband was in the Emergency Room at the hospital, and we were unable to go, they wouldn't refund our monies!!! and this trip wasn't going to happen soon. they gave us credit (not knowing it expired in 1 year) We went to re-book and it was over a year. No more credit and no refund! We are now out $480.43!!!! The worst part is every time I called and wanted to speak with the owner, they just refused to speak with us! Just very poor customer service and the owner is very inconsiderate and lacking the feeling of others when it comes to emergencies! This review is very over due but needs to be on here! Just make sure you can go, once they get your money NO getting it back, doesn't matter the reason or time frame to cancel! I would of given them -5 if I could!!
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