Yelo Belle Epoque Powered by Sonder

We stayed at Yelo Hotel in Cannes by Sonder on June 25th and were absolutely blown away by the exceptional service. Our family had been traveling through Paris and the French Riviera for about 2.5 weeks, and unfortunately, we encountered mostly rude and indifferent service from locals and other establishments. However, the staff at Yelo Hotel in Cannes were a refreshing exception! From the moment we arrived, the night manager or receptionist welcomed us with a warm smile and a willingness to help, despite us arriving a day early and without a place to stay. While other hotels in Cannes wouldn't even unlock their doors, the staff at Yelo Hotel went out of their way to guide us to our rooms, parking, and assist with our numerous bags. Their genuine hospitality was a breath of fresh air. The next morning, the breakfast service staff continued to impress us. One lady explained everything on offer and convinced us to try the special dish created by the chef. Every day, they strive to offer something unique and special, and it truly made our breakfast experience unforgettable. The chef was humble and delighted to see us enjoying our meal. Even when we were running late for breakfast, the service staff went above and beyond by keeping the breakfast items out for us and even came to our room to ask if we still wanted to come down or if she could keep anything for us. Wow! During our checkout, the receptionist made us feel completely at home as we waited in the reception area. At no point did we feel rushed or pressured to leave, and we were treated with true hospitality throughout our stay. Our experience at Yelo Hotel was so positive that it overshadowed our subsequent stay at a competitor so-called 4-star apartment hotel, Nemea, just 150 meters away, which turned out to be a disaster. I will leave a separate review for them and their establishment later this week. To the management and staff of Yelo by Sonder, thank you for your exceptional service. I apologize for not remembering all your names, but I am confident that the management team will pass on our gratitude. I can see that the team form the top down is exceptional! You know who you are, and we are in awe of your dedication. Wherever I travel internationally, Sonder Hospitality will be my first choice! Thank you again for an unforgettable stay!

Edith was amazing! We enjoyed our stay and Edith gave us some nice tips for the city and place to explore. She kept our bags the last day after checkout so we could make the most of our trip. Bonus that the breakfast was nice.

Bon service de Nora et Isabelle. Le chambre a tres bon avec le service. When I return to cannes I will be back at the simon hotel as they provided great service and price. Staff is very friendly and accomodating