Gastnutzer
4. Januar 2024
If I could give 0 starts, I would. 2 weeks here, and on day 2 I was searching for other hotels, unfortunately due to Christmas and New Year, nothing available. Positives…. Weather was 25 to 30 c all 2 weeks, with 1 day of cloud/rain (hotel not responsible for weather). Beach was great, (again, not hotel) hotel beach beds 0900 to 1700 only, and some shade available. Pool was ok, but for 4 days of the 14 it wasn’t cleaned, so not good on those days. Also very cold water. Kids pool equipment good. Cleaners outside… I will admit the outside areas/common areas were very well cleaned by the cleaning staff. Of all the staff, they were mostly happy, polite and hard working… indoor cleaners/room… non existent/rude/not helpful. Negatives…. Room. No towels on day 1. Room very shabby, curtains off runners, safe broken, cockroaches and centipedes under wall/skirting. Tile floor in shower, missing tiles. Mould in bathroom, 1 out of 3 bulbs in bathroom out. Panels loose (protecting pipework behind walls). Pillows rock hard. No facilities for tea/coffee/water etc. Staff. Only 2 ever smiled (one in bar and 1 in food area.) Very unhelpful, grumpy, no customer service. Unwilling to help. Make own rules (see bar service later). They don’t like All Inc customers, and will do anything to ignore them. Food. If you like Mexican food, it was ok, but the food was always put out on cold ban Marie’s, so every single meal was lukewarm at best, with only 1 option for non Mexican food available (some days 0 options). We did try the food, but with an 8 year old, it was hard to get something he would eat. Cold pasta was his staple for the 14 days with melon for breakfast. There was a lunch option at the beach bar, but the server was the worst person available, making it clear she didn’t want to serve anyone on an All inclusive deal, concentrating on the paying customers. It was either a burger, hotdog, nuggets and chips, however only 2 or 3 days was everything available, some days no chips, or only hot dogs. We ended up spending a fortune on cabs and food away from the hotel. Chicken was available at every meal, (even breakfast) and that seemed to be the only meat they knew about, with a few days of pulled pork. Everything was cold. Also nothing available outside of opening hours, so 0700 - 1100, 1300 to 1700, 1800 to 2300 was meal times, but nothing else available outside these times. Bars…. All Inc from 1000 to 1800 at pool bar. 1100 to 2300 at Beach bar. This was only times drinks were available. Staff at pool bar on numerous occasions refused to serve All Inc customers until after 1100. I had to go to reception on a number of times to complain and get them to tell the staff to start serving. At all bars paying customers were prioritised over All Inc, with me waiting to be served (only 1 there) and when he finally comes out to serve me after seeing me, a cash customer turns up at the bar, he walked right past me to him, until I made a scene that I was there first. Steps
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