Four Points by Sheraton Cambridge Kitchener, Ontario

Beautiful hotel. Very clean. Great staff.

Look very Nice

I Stayed here for 3 nights for a conference, These were the issues: 1. One of two elevators was out of order. 2. Could not open windows in the room & the room smell was intolerable - combination of mouldy smell, dirty feet covered up with disgusting carpet deodorizer. Other hotel guest at the conference complained of the terrible odour in their rooms. 3. TV did not work. 4. The heat/AC control did not work. 5. Wanted to wash a pair of pants but the laundry room was closed- big hole in the ceiling.

Disappointed with this 4 Points Sheraton that I discovered was also a Marriott Bonvoy property. One elevator call button was out of service. There was no complimentary 24 hour hot beverage. We sat in the lobby to enjoy the gas fireplace and witnessed the garbage container and a separate recycling container overflowing and this was during the evening (coffee cups from the morning)! The two coffee tables had also not been wiped clean. The room was not spotless with dust around the washroom sconce lighting. The the bed did not provide a comfortable sleep! Woke up with a slight back pain. The doors need to be lubricated, especially the door to the washroom. No complementary breakfast with a price starting at $16.00! The hotel did not meet expectations. Check in and out was seamless!

Showplace Entertainment offers excellent musical cover groups once a month except July and August. Keith Burton and his wife--both talented entertainers --bring in excellent acts. In May we saw a Bee Gees cover band. I am in a wheelchair and Keith goes to great pains to ensure we are seated next to the stage where I can see. A tasty buffet served by Binghamton staff begins promptly at 12:30. The show starts exactly at 2 :00 and runs precisely 90 minutes. Other groups could learn a lot from Keith's precise planning and audience comfort.

We had two rooms. Great experience all around, nothing negative to say, hotel was very clean. Nicole and Anna at Front Desk were welcoming and helpful. They had a great attitude, very pleasant and with great customer service. The entire staff we encountered at the hotel were great and made for a good experience. Breakfast in the hotel was good and staff were attentive and very nice. I would stay again and would recommend this hotel.

This was, by far, the worst hotel experience I've ever had. During my stay, when sitting in my room, I detected a rotten sulfur-like stench. I was concerned what it could be, so I informed the front desk. I started feeling light-headed as a result, so I sat down in the lobby. Almost half an hour after reporting this, I tried going back up again. However, as soon as the elevator door opened, I was immediately struck by an incredibly strong smell, and it was impossible to breathe. I went back down and told the front desk again, but they hadn't looked into it. I was unable to stay in my room this whole time. I warned them about the urgency several times (it could have been a gas leak, and it was causing me to feel lightheaded being up there even briefly, so it seemed dangerous), but they remained unconcerned. My partner came to pick me up, and she confirmed that the smell was unbearable and that something was wrong. I left the property immediately in fear, and remained lightheaded for several hours afterwards. The experience doesn't end there. We raised this concern with the general manager of the hotel. He apologized for the incident, but said it wasn't their fault. Maybe the original issue wasn't the hotel's fault, but their negligence in handling the issue certainly was, leaving me in the lobby with no idea what was going on for over half an hour. He offered some reward points as compensation, but it was an unreasonably low amount, given the severity of the experience. We requested more points, and he promised he would get back to us after the weekend. He did not get back to us after the weekend. In fact, we called and sent a few emails after then, and he ghosted us for almost a month. As a result, we contacted Marriott group again, and he finally got back to us. However, he simply said the situation had already been resolved (despite his promise of getting back to us). He was ignoring us since he claimed he had "more pressing matters" to deal with. Finally, he wished us a good weekend and rudely hung up on us. To pre-empt some comments. First, we said that we would post our complaints publicly. He said that he would instruct his social media team to say we were being "unfriendly." Obviously, we would disagree. But this is our word against his, and there's really no way for you (the reader) to know who's in the right. Nonetheless, it seems unprofessional to say this to a guest. Secondly, a reader may wonder if we had already gotten enough points, and were just getting greedy. Again, I don't think so. But even putting these two matters (which may be subjective) aside, I think that either of the following two points are completely unacceptable for any organization in the hospitality industry: a) To ignore a guest's urgent concerns during their stay, when they have come to you many times, and are sitting there in the lobby waiting for a response, b) To promise to get back to an unsatisfied guest, subsequently not do so, and then ignore their m

We recently stayed 2 nights at the Cambridge Four Points and were disappointed. I have travelled extensively with many properties in the Marriott stable and many in the Four Points Sheraton and have always been very satisfied. I also stayed at this hotel several years back and had a good experience. On this trip I found a "dirty room", a pillows with stains on the pillow cover, the floor was absolutely disgusting with dirt and lots of long hair everywhere which you could see as the light shifted in the room, especially on the hard surface flooring. It was like no one had cleaned or vacuumed. The shower has the pump bottles for body wash, shampoo and conditioner - conditioner empty? Not a deal breaker but just shows poor attention to the room. Because of the lack of cleanliness, it led us to forget about using any other services in the hotel. Disappointing.

We are staying at the hotel room 214. King size bed for 3 night 842$. At the check in they never told us hey won’t do house keeping. We ask after the fist night and they apologize and said they will do it tomorrow. Next day nothing have been done. The bedding are white grey,air conditioning work if you crank it. Don’t flush the toilet two times in a row it won’t work till you wait 10 mn.The sink doesn’t drain. No shower gell in the big contener in the shower,half rolls of toilet paper…so money wise the value is very poor and customer service NONE And YES we informed the front desk..´