Super 8 by Wyndham Cambridge/Kitchener/Waterloo Area

Front desk staff was so friendly and accommodating.

Not recommended even if they are offering a lower cost compared to other nearby hotels. Things are falling apart & zero cleanliness. No room service is offered during the stay. We needed to clear the garbage bags by ourselves just to keep to room clean.

For the price you can find a better hotel. Stayed here last minute due to a family emergency though. Only had suites left and a suite leaves a lot to the imagination. Not 100% clean but not dirty dirty either. The beds are too soft for our liking and the pillows were the lumpiest things I’ve ever seen. At 2am it sounded like a pipe exploded and water was rushing everywhere.. not sure where that noise was ultimately coming from but it lasted almost an hour. There’s constant banging of things in the hallway - let’s just say I didn’t have the best sleep. If planning a trip to this area.. book somewhere else but if you’re caught in an emergency then this place could be ok.

Rusted towel and toilet paper holders. Hallway stunk. Room that I was in was very dated. Old taps in shower terribly cheap shower head,

The hotel smells, was very loud even though we checked in at 1:30 AM. The room was disgusting. The toilet was unflushed from previous guest- and broken. I don't even know how it's possible but it made an extremely loud noise while the tank refilled. The beds were full of dirt and stains, they did not appear to have clean linen. We left and slept in our vehicle.

Room was completely dirty, mold on the wall, fingerprints on doors and walls, hair in bathroom, completely disgusting!

(Actual 1.5 stars) We slept well, the room was clean, the price was right, but it was shabby, the toilet clogged, and my wife only agreed to spend the night there because she is a good sport. If this is a typical Wyndham Hotel, i need to find another chain...

Checkin was smooth, staff polite. This hotel needs some work, I believe the manager is working on needed improvements. Halls smelled strong of very bad odours and the suite, although large, needed a redo. The second door had very inadequate door knob lock and at this point we did not feel safe and felt our planned two week stay would not feel comfortable. Due to a late cancelation I was charged, however upon having a conversation with the manager I was promptly refunded. This hotel provides assistance for the community shelter and staff seemed passionate in caring for the community’s most vulnerable.

We were booked for 17 nights. We stayed 30 min. Upon entering the rear door close to our suite, the smell of *********, cigarettes and urine was alarming. There were several characters hanging in the hall, separately, not typical of a hotel guests. It felt off. My husband was parking our vehicle close to the ground floor patio when I went in alone and found the room. It was rough looking. Lots visible wear, tear and damage. There were two doors in our suite. One with a deadbolt and regular hotel security lock. The other was a light lock in the door knob with no extra security latch as most have. We loaded our belongings in all the while feeling something wasn’t sitting right. Suddenly a male staff unlocked and attempted to open the door, of which I had the security latch hooked. He said he needed to come in to check the tv. We reluctantly opened the door. He. Picked up a water on the table saying he left it, turned the tv on and then off and left. This felt off. This is not normal staff behaviour. It didn’t feel safe. We checked out, cancelling our stay all together. Of course I was charged $200+ for the 30 minutes we were there. I have been since informed this is indeed an overflow shelter for the region, by social workers in the area. I have no issue with hotels offering to assist where needed, however if combining travellers within this complex, informed consent is a must. I have lodged a formal complaint with Wyndham. I want my $200+ back and I think Wyndham needs to be aware of how this privately owned franchise is keeping their property. Wyndham is a good brand and the reason we felt safe to chose this. DO NOT STAY HERE