Apartamentos Esmeralda Suites Unitursa

We stayed for the month of October in the Esmeralda Suites (#2), floor 6, in a one bedroom self-catering apartment which overlooked the Rock, and the Esmeralda Hotel. Holiday was booked with Jet2. It was very close to two supermarkets (Consumer and Mercado) and a five minute walk to Aldi (15 minutes to Lidl). The check-in was smooth, and the three times we contacted reception for maintenance assistance the team arrived within minutes… our 4-way UK extension cable didn’t like being plugged in using an EU adapter: suggest you take additional two-pin adapters just in case, although with three we managed happily for the month. The towel deposit was fine (€10 a towel), the safe key was €20 a week but worth it and the linen was delivered promptly each Friday for us to renew. The staff we met were very helpful, and Google Translate helped at times! The main thing to note is there is no soundproofing between the apartments, and it should also be noted that a percentage of them are privately owned and inhabited. Tiled floors magnify the slightest of sounds and unfortunately our last two nights were marred by the selfishness of two young French women who kept us awake till the early hours of the morning by FT’ing their partners back home and being quite loud, even when asked to keep the noise down. It’s the luck of the draw but the advice would be to get the Hotel staff to intervene quickly. Calpe is a wonderful place to visit: the promenade walks and then up into the Old Town area is so relaxing and informative. Everyone we met was friendly and welcoming. Didn’t climb the rock, many do, but we walked miles along the coast in both directions and up the mountain at the back of Calpe. There are no trains, but the #1 or #2 bus which stops opposite the Coral Cafe between the apartment and the Hotel takes 20 mins to get to the Tram Estacion (€1.50 one way), and then the Tram can take you north to Denia (change for a bus at Gata whilst the line is being upgraded) and south to Alicante (change tram at Benidorm): tickets are purchased on board, using an interactive screen that changes language for you and takes card payments. As an example, a return ticket from Calpe to Alicante (about 90 mins each way) was €5! All in all, a great location for a s/c apartment, great sea views and a great option for a base to explore this beautiful area of the Costa Blanca.

Wasn’t expecting 5 star, however , rooms are in dire need of painting. Sofa ripped and stuffing hanging out. Furniture very dated. Bed uncomfortable, can feel base. Woke up every morning aching. Ask for mattress toppers and unavailable. Used blankets for extra padding and horrified to find stains. Air con broken and phone not working on arrival. After 2 visits to reception, we finally got this sorted. The view is breathtaking. The location fantastic. Spend a little time and money and you could easily raise your stars. Change your sofa and beds , they are the worst we have seen.

We chose esmerelda suites as we booked for a extended 4 week winter break. We wanted self catering with the choice of eating out too. Esmerelda suites did give this, apartments are spacious but very tired and in desperate need of updating. Kitchen area is 4 cooking rings,microwave and a toaster, No kettle. I was able to cook simple meals. There are 2 supermarkets within 4-5 mins walk away. These are closed on sundays. Apartments are fairly well equipped, clean towels and sheets are delivered weekly for you to change beds. Shampoo,soap,tea towels, are provided but not toilet roll. There are 2 pools with sun beds that is currently being renovated. You have the use of the hotel indoor swimming pool, sauna and jacuzzi which is bonus,especially in the cooler weather. The apartments are well situated close to the beach ,bars and restaurants, as its January when we were here many places were closed but during our stay they were starting to open up. Many of the apartments are being sold off to private buyers so are being privately renovated causing some building noise. The bus stop is just outside the apartments that takes you to calpe centre, the old town and the tram station where you can get trams to altea,benidorm and all along the coast.

The apartments are spacious and everything is there apart from an update to the tv although we did enjoy local home service ! Cannot fault the apartments. Service at the Esmeralda hotel was excellent and will return again! We had a lovely holiday!

Me han engañado, no tenía aire acondicionado. Horrible y me trasladaron al suite esmeralda y me cobraron 334 euros más por tener aire acondicionado. Estafadores, sin toldo. Sucio. Un fraude . Después de alquilarlo y pagar más me lo vuelven a dar estropeado el aire

Falta de mantenimiento absoluto de los apartamentos, lamentablemente ya hemos venido varias veces, y en todas ellas hemos tenido algún percance con el apartamento, está última vez, se estropeó el baño de la habitación tuvimos que solicitar una solución al problema y nos cambiaron de apartamento y en el que nos cambiaron la lavadora perdía agua , que pena , no volveremos