Áurea Casa Palacio Sagasta by Eurostars Hotel Company

Stayed for 2 nights recently in a junior suite . Couple of things that warrant a 2 star rating for me . 1. The lack of staff … stood at the door for 5 minutes waiting to get in when we arrived / the only staff member on duty was missing in action. 2 . We arrived at about 5pm … leftover pastries from breakfast were laid out for arriving guests … eh .. no thanks. If you’re going to welcome your guests then do it properly and not with 10 hours old pastry that have been sitting out since 7am . 3. Reception staff wearing Nike trainers with white soles and white Nike swoosh under their black uniform is not a great look . 4 & 5 are my 2 biggest concerns … 4 . We stayed in room 206 and there was a really foul smell from the mattress … at first we couldn’t figure out where the smell in the room was coming from and then I took one sniff of the mattress … it was disgusting and meant that we had really unpleasant nights sleep on night 2 (night 1 we were exhausted and had Aircon on so didn’t get the smell but by night 2 it was overwhelming) 5. Breakfast was appalling … pasties were either undercooked or overcooked , the cold food wasn’t chilled and the hot food selection … I think I stayed in a holiday inn in 2005 for 50 quid B&B and the cooked breakfast was better than the Áurea ! Also worth noting that it’s €25 per guest to use the leisure facilities.. this is a pure money making racket and leisure facilities should be free to use for paying guests in my opinion ! So whilst first impression of this hotel is good and it is an impressive building , once you get under the covers of it , it is very disappointing and I’m afraid I certainly wouldn’t be recommending it to anyone .

Excellent location. Everything about the hotel was high class. Checking in was easy, the room was a good size and had excellent facilities. There was even complementary wine, pastries and sweets in the foyer. I would recommend this hotel to anyone staying in Cadiz. Great value, friendly and very central.

Beautiful boutique hotel which has been renovated to a very high standard. Booked 2 junior suites for a few nights away and had a fab time. Let’s start with the positives. Good location, round the corner from a busy local plaza which was a delight night and day! Immaculate and clean, house keeping do a fabulous job. Front reception team so lovely and helpful and the interior is just beautiful and chic. A few things that let it down. Fresh pastries and welcome drinks obviously available but we were not offered one as we came in which would have been nice. I emailed the hotel as it was my mums birthday treat and didn’t get any response to my request for fruit in the room. The spa is extra which for the price of the hotel and the very limited spa facility makes this feel a little cheap. We thought breakfast was included so do a double check as we had a 180 euro bill at the end of our stay - it was a nice breakfast but we probably would have explored more if we knew. That said it was a fabulous stay and I would recommend and Cadiz was a fab place for a few days !

Fabulous hotel in the heart of Cadiz old town.Centrally located beside shops bars and restaurants.Beach can also be easily reached. Very secure and safe. Rooms are decorated to high standard comfortable bed and pillows and toiletries/towels. Fantastic blackout shutter and triple glazed windows. Excellent air conditioning and a blue tooth safe which you control with app on phone. Staff on reception pleasant and will advise on places to eat and will also book. Nice touch as pastries drinks fruit and sweets available.Will definitely stay again and highly recommend

They have a great iron gadget - like a steamer that irons your clothes while they are on the hangers! All toiletries are nice too. We thought we’d booked breakfast so went down on both days. Couldn’t fault it. Clean fresh food and a good variety to keep you healthy if you like to. If you are a tea drinker it is the usual problem of black tea and hot milk but I just let it cool down! The is a ‘spa’ - it is a plunge pool! And think they had a sauna and steam room there. We didn’t use it though

This hotel is everything you can wish for in a good hotel. The building itself is beautiful, the (premium) room is spacious and everything is kept very, very clean. Complimentary water and chocolats (both nights!) in the room and every day fresh sheets and towels. The bed is very comfortable and spacious. The location of the hotel is perfect, right in the centre of beautiful Cádiz with lots and lots of bars and restaurants nearby. Being in the midst of the hustle and bustle of course nights can be a bit noisy. But when keeping the windows closed the noise disappears immediately. The airon has a no-aircon ventilation option in order to keep the room fresh without getting the stuffiness of an aircon-night. And although the hotel lies within the pedestrian zone and can therefor only be reached on foot, a very good public underground carpark is only 3 minutes away. We did not use the spa facilities nor breakfast at the hotel, so I cannot comment on that. Staff is friendly and even assisted us in reserving a parking space for our next hotel since we do not speak spanish. So all in all, whenever visiting Cádiz, this hotel is highly recommended!