Burford House BH

Fabulous place will definitely revisit

This is the first time that I’ve ever had to complain about a hotel , it made our only break this year really disappointing & upsetting 😔 And I really don’t want anyone else to spend their hard working cash by stay in an awful , smelly dirty place! So the young girls that served us when we arrived & the duration of our 3days break, were very pleasant but I’m so sorry to say the whole hotel really needs a good old scrub from top to bottom, starting with the carpet up the stairs , to the landing which seemed to be there dumping area of old furniture, it also had cracks on the ceiling with old water marks & you could smell the old dirty oil coming from the kitchen as you walked up to the rooms, so as we entered to our room , the first thing I always check is the bedsheets which were the only clean thing about the hotel, thank goodness but as soon as we tried to unpack I noticed nothing had been dusted . I went to use the sink in the bathroom to wash my hands & the water wouldn’t even drain away ,anyway we went out to have a walk around the beautiful town of Burford. That evening we wanted to take a quick shower before going out for a meal but we found that we had NO HOT water & we couldn’t find anyone who could deal with the situation, so in the morning we spoke to the manager & he promised to sort it out , he actually had a plumber there already trying to sort out the men’s toilets downstairs near the bar which was a bit unpleasant as everyone from the bar / restaurant/ street had to use the the ladies restroom instead which was just one toilet with broken tiles on the floor … Not Nice for us ladies We went out for the day & when we got back the manager told us that the plumber had told him that he needs to replace the shower as it was broken & because the hotel was fully booked he couldn’t move us but he would sort out with some kind compensation for our inconvenience which I thought was decent of him So that night I thought I’ll have a bath although my husband hates baths but what else could we do but then to my disgust, I had to clean the previous occupants grime off the bath before I could run it , omg absolutely disgusting 🤮 also when I opened the cupboard in our room it had writing in the dust saying “ clean me “ , even the bowls at breakfast had old food in them ,I’m sorry but everything was so flirty & old , god only knows how it got good reviews on trip advisor It needs a whole new refurbishment & then maybe it will help to get rid of the that awful fatty , greasy smell that sticks to your hair & clothes for the rest of the day, which really isn’t pleasant. The sad thing is, the Manager was making out that he was a decent human being but it actually turns out that he is a BIG LIAR, as we’ve been home a couple of weeks now & we’ve been trying to get in touch with him every since, concerning compensation but he still won’t return our calls , how unprofessional So PLEASE be aware & don’t waste your hard earned cash & look for somew

Mixed reviews on this hotels. Overall we had a lovely stay and enjoyed visiting this area and nearby towns/villages. The staff were very attentive and the food was very nice. We had dinner one night during our 2 night stay and it was good. Breakfast was fantastic. A range of fruit, cereal, croissants and you could order cooked food at no extra cost. The room was standard. It has everything you needed including toiletries and towels but lacked upkeep. The beds were very old and the shower was always cold or like warm. We were on the 1st floor at the front of the building and the traffic is quite loud so we didn’t sleep very well either. The tv was not working but could sign in to Netflix etc. would visit again but for the price we paid I’d probably look elsewhere. Parking was also a pain!