Gastnutzer
18. September 2024
I had the unfortunate experience of staying at this hotel, and it was appalling from the moment we walked in. The lobby greeted us with a foul, lingering odor that set the tone for what was to come. At check-in, I was already wary when my booking total of $480 for two people suddenly jumped to over $650 because we had a friend with us who was from the area we just asked if its okay if he stays a night. The front desk attendant assured us it was fine if he stayed the night, only to spring an outrageous price hike on us without prior warning. It took 15 minutes of back-and-forth explanations to revert to the original price, a frustrating ordeal in itself. We finally made our way to the room, and if we thought the lobby smelled bad, the room was on another level. The stench was unbearable, an assault on the senses. Then we started looking around, and the horror unfolded. This was, without a doubt, the filthiest, most repulsive room I've ever seen. Stains covered every surface, from the carpet to the bedding. The shower had visible mold growing, and to our shock, there was hair in the refrigerator. But the absolute worst part was finding what appeared to be a blood stain on the mattress. A blood stain! It was beyond unsanitary; it was a health hazard. We immediately decided there was no way we could stay in such disgusting conditions. We returned to the front desk to demand a refund, and the manager insisted on showing us a different room. He even claimed he would "upgrade" us to a suite. We reluctantly agreed to take a look, but by that point, we knew nothing they showed us would change our decision to leave. When we saw that the "suite" was just the same type of room we had initially booked, we reiterated that we wanted a full refund. Initially, the manager resisted, saying we had to pay for the first night, even though we hadn't even stayed an hour or spent more than five minutes in the room. After pushing for a full refund, he finally complied and said it would be processed in about three days. However, when the refund came through, they still charged us for one night. At this point, I was done dealing with this nightmare and had to file a dispute to get my money back. Bottom line: this place is a disaster. It's a poorly run, revolting establishment, and I wouldn’t wish staying here on my worst enemy. Fortunately, we managed to find an alternative at the last minute. If you're in the area, do yourself a favor and stay at the Extended Stay America - Mt. Olive - Budd Lake. The slight up-charge is worth avoiding the massive headache and potential health risks this place presents. Avoid this hotel at all costs. It's not worth the risk to your health or your sanity.
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