Comfort Suites Buda - Austin South

This is a three star hotel trying to market itself as a five star hotel. They have five star prices and that’s where the five star ends. Minimal towels, one washcloth. Hairdryer fell off the wall when I went to use it. No grab bars in the shower. Dated rooms. if I wanted to take a tub bath, I couldn’t because there was no cover for the drain in the tub. Tub could’ve stood a good caulking. All in all very disappointing experience for over $200 a night.

We were happy with our room, but the way we were treated when we checked out was disgraceful. We had reserved 4 nights, March 11 - 15, but our circumstances changed on the morning of March 14 so we asked the clerk if we could check out then and was told we could. We immediately packed and turned in our key cards. The clerk said he was not authorized to take off charges for that night, but the general manager would be in at 1:00 pm and could take care of it then. I came back after 1:00 pm and was then told by the same clerk that the general manager would not credit our last night because we had not given 24 hour notice. I asked to speak with the general manager. She never came out to speak with me and instead sent another employee out to say that there would be no credit. I was not provided with a statement for our stay. On March 15 I received an email statement that stated we were checked out on March 15 by Agarci. This is not true since we checked out on March 14. FYI - While waiting at the desk, I heard the clerk tell a customer that they were completely booked and had no available rooms. They could have rented the room we checked out of, authorized a credit to us, and not been out any money whatsoever. We will not stay at this or any other Choice hotel, nor recommend them, due to the discourteous and unprofessional behavior of the general manager.

The staff was extremely helpful and accommodating. They went out of their way to make sure our stay was great! We booked a block a rooms for our daughter's wedding which included an after party at the hotel bar and breakfast the next morning! Everything went perfectly!

There were a few irritation things but more on that later. So I would give it a 4- Over all the room, lobby, and eating area were good with a friendly check in. The towels were very good. There were adequate 120v outlets. The lighting was one of the best I have had in a hotel room. It was a little difficult to get to, signage would have helped. Sink was a bit high. I found navigating the TV channels a little difficult. If you like sports there were plenty of channels for them and not much else. The TV did not swivel so as to make it easy to view from the couch. It was aimed straight at the bed. The AC in room 412 was noisy.

Nice place to stay. Hot breakfast, but probably powdered scrambled eggs rather than the real thing.Ice machines only on the first and third floors. Good bed, hot shower, microwave and fridge in room. Large flat-screen TV, but no Chromecast, so you can't stream your smart phone.

Very friendly staff and easy check in. Room was neat and very clean and the beds were super comfortable. Didn’t have time to sample the breakfast but it looked like what I expected. Typical continental breakfast. Will definitely stay there again.

The first thing I noticed when I walked in was the dull finish on a lobby floor and a stain on the lobby carpet. The elevator had dirt and dust in the corners that should have been swept or vacuumed out. The sink and bath faucets had a dull finish that was probably once shiny. The beds and beddings were very comfortable, and the hotel is well furnished. The rooms are spacious. The air-conditioning unit operated quietly. There's a lot to like about this property, but there ought to be more attention to detail to cleaning. And this place can be a shining example of brilliance with a week's worth of extra effort. I'll be back because the hotel is a good value in a good location for travelers entering Austin from the south and because I am hopeful that management fixes the problem.