Renaissance Boulder Flatiron Hotel

Decent hotel, but no safe in room, dirty closet floor and had to call for housekeeping after two days.

Renovated, and good looking hotel. I got a suite and it's a spacious and pretty much everything is new. Good bed/linen. I'd give 5 stars if the hotel was run by right people. 1. When I stepped in, the room temp was 80+ hot. I checked the thermostat and nothing seemed wrong. The front said there is no other room to switch and someone will fix it. Good hotel staff would suggest to find a new room or have me wait at their bar/restaurant until it's done. No..I was watching and sweating their tech was trying to fix. He coudn't 2. I called again and asked for a manager and there is suddenly a room to switch but they had to check and would let me know. I waited and waited and nobody let me know. I called and find a room with a door open . No suggestion to send someone to move luggage or anything from their staff. I moved and went to get a new key. 3. Now that I settled in, I turned TV on..there is no so signal..I looked around to fix myslef and found there is no cable with TV...I called the front and someone had to show up with the cable. 4. Now that I was thinking I could really settle in but I got thirsty, I found the water in the refrigerator was warm. it wasn't working. Gosh, I grabbed the ice bucket and found there is none on the floor and there is no instruction showing where it is or front staff never told where during check in. I had to go to front desk to find out. They want to send in someone to fix the refrigerator at 11 PM. Normal person wouldn't every try that at 11PM and certainly good hotel staff won't ever do that. You would think room would be ready with A/C , TV at least. This hotel does not get a room ready. It does not appear they check the room a t all. before they say the room is ready. Their definition of the readiness would not be the same as normal people. 5. I have never heard of any staff saying sorry for trouble for anything till this point. . The only attitude I was that we would send in someone to fix...then what's the problem?..This is not something you would see in normal 4 star hotel. Motel 6 staff does better. 6. I asked for a comm breakfast and and they provided. I stepped in with my family. It was buffer with optional cooked order. The wait staff never came and I had to deliver the order myself so that they started cooking something. When I got the bill, it was maked for 4 people while there was only 3 people at the table. 7 They never smile. The entire staff in this hotel needs really training. perhaps you are not unlucky and could be lucky with this hotel without any issue. but you could be me...just be warned and lower your expectations. My experience with this hotel was worse than road side 2 star motels due to the lack of normal hotel staffs.

My family had stayed here for the IDT softball tournament. We stayed here for 8 day. The hotel had great service and cared for not only may family but every other family staying there. The hotel was right next to the park which was great because I didn't have to wake up so early. The best part was they had a special event for all of softball players staying there. They served and welcomed all softball families by serving a special breakfast.

Was meeting with a colleague after a conference, and decided to stay the night instead of driving back. So glad I did. The room is beautiful with a gorgeous view of the flatirons. I slept really well, and I felt oh so comfortable. I do have to say the front desk girls were a bit silly. I don't know if I looked weird or if they were just playing with each other, but I asked them a question, and as soon as I turned around, I heard a peal of laughter. Glad they're happy, but might want to make sure guests know it's not about them. The hotel lobby is also beautiful, and I felt at ease walking to the nearby mall.

I am writing to express my concerns regarding my recent stay at Renaissance FlatIron while accompanying my child to CU Boulder. Overall, I appreciated the quality of the hotel, including the rooms and breakfast options, as well as the convenient location. However, my experience was significantly marred by the conduct of one front desk staff member (Manny). her rudeness and unprofessional behavior were strikingly disappointing and, frankly, unacceptable. I found her attitude to be lazy, unprofessional and unhelpful, which detracted from an otherwise enjoyable stay. While I acknowledge that my overall experience was positive, I cannot overlook the impact of this individual's actions. As a result, I regret to inform you that I will not be returning to your establishment. I hope that you can address this issue to prevent similar experiences for future guests. I’m curious why this behavior is tolerated, as I cant imagine I am the first complaint of this bad behavior by this employee.

Flatz is a dump. Service is horrible and nonexistent. Last call never came. Stars our intention to have another round of drinks. Forced to close out and told to go through the other bartender because the other service member was closing out. Went to grab the last round and told last call was 10 min previously. Ultimately they closed 20 minutes before their posted time. Lazy!

The high temp in Broomfield was over 90 degrees on consecutive days. My room temp was never under 75° and humid throughout. When I reported this to the front desk upon checkout, the response was “yeah I heard our AC isn’t working very well.“ And that was it. I wish there would’ve been some sort of attempt at remediating the situation. However, I guess that’s not how customer service works at this particular hotel.

First and foremost, I want to give a screaming shout out to Neriah who helps run the front desk/concierge at The Renaissance Boulder Flatiron hotel. The moment we arrived she was there to greet us with a warm and friendly smile. She explained everything in perfect detail about everything the hotel had to offer and was able to answer all of our questions. She was extremely personable and put a smile on our faces the minute we arrived. Besides the great customer service that we received, the hotel is clean and gorgeous. The space is modern, newly remodeled, and very warm and welcoming. The mattresses are super comfortable and the restaurant and bar offers top-notch service for travelers. We love this hotel and will always stay here when visiting the area! It has a very warm & homey feel. Easily 10/10. Thank you to Neriah for setting the tone for excellence. 😊

Very comfortable for full family travel. The hotel is new and clean. The amenities are nice. Service was great. The staff are courteous and helpful. The property is well located for both Boulder and Denver. We will definitely stay here again.