Gastnutzer
15. Oktober 2024
We stayed in this hotel shortly after it was built back in Spring 2017. (The pool was being built during our first stay!) Back then there was no pet fee and the breakfast was exceptional. The room back then was reasonably priced so we'd always stay there at LaQuinta BA numerous times a year whenever we'd go down to Broken Arrow/Tulsa to visit family. The pool was always clean and beautifully lit up at night, the hotel lobby, hallways, breakfast area, elevators and rooms were exceptionally kept up. THEN LaQuinta sold out to Wyndham and things started going downhill. The rates were raised quite high, pet fee jumped to $20, the breakfasts weren't anything like they were before and the customer service went downhill. Before Wyndham took over, they had flavored creamer for coffee and different types of teas. The breakfast had always been well-stocked and kept clean BUT when Wyndham took over it was obvious that there had been a MAJOR management change - not for the good. During our last stay at LaQuinta BA in Nov 2018, I was very angry when the front desk allowed kids to run across the floor above us, screaming and dragging furniture across the room. When we complained - over the phone and then I went down to talk with management as it wouldn't stop for hours - we were rudely told that they would NOT say anything to the occupants of the room above us. The manager and front desk clerk said rudely that we should "be tolerant" of small children. Not only children doing that above us but loud music was tolerated as well. We couldn't even hear our TV it was so loud. Management wouldn't let us move to a different room. They adamantly refused to inform those above us that they were disturbing others. So we stopped staying there - for years. (and yes, I contacted Wyndham about the complaint and never received any communication back from them.) Present day - we just returned from LaQuinta BA after staying two nights. We had gotten a good rate on the room so thought we'd try it as the reviews hadn't been bad. Our room on the 4th floor was clean, the premises were clean. There is a very nice area for pets designated with ample place for our dog to smell and do his/her business. Unfortunately, some people don't pick up after their dog but that is not the hotel's fault. The area isn't where people are coming/going and it's perfect for a designated pet area. The pool was closed as it is after Labor Day (expected). The exterior doors require a card key for entrance and this is high on my list for security. I never felt unsafe there. The bed was comfortable. I like the smaller square pillows. The air conditioning worked well and was quiet. Internet worked very well - no issues. TV is large and has ample stations. No clock in the room - you'll have to use your phone. Microwave and small refrigerator with a coffee maker. LOTS of electrical outlets in the room which is very convenient. The carpet where it connects to the hardwood floor area is worn and a little
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