GaryKo
16. Januar 2025
On the day of our check-in, due to a shortage of beds, the hotel did not provide us with the King bed we had booked and instead gave us a Queen bed. The next day, when we requested a King bed again, they required us to pay a cleaning fee to switch room.
The room’s carpet and sofa were covered with many stains!
The front desk staff generally lacked professionalism.
As our room was on a high floor, there were two nights when it seemed like there was a draft, creating unsettling noises. We requested the apartment to send someone to inspect it, but the hotel informed us that the apartment did not have professional maintenance staff. Not only did he leaves work at 5 PM, but the so-called maintenance personnel was actually a security guard.
However, there were some positives, such as being in one of the tallest apartments and having a good location.
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