Valtur Cervinia Cristallo Ski Resort

I had a very bad experience with the manager in the ski rental shop. My rental skiis were taken by someone while I was in a mountain restaurant a long debacle followed which involved me getting a replacement pair. When I returned them I was told I was liable for the cost of the skiis EUR 667 as I hadn’t looked after them despite me telling them someone had taken them. While I completely understand the cost to the rental company needed to be resolved in some way, the rude and ignorant way this staff member treated me was disgusting blaming the entire incident on me. It saddens me to leave this review as the actual hotel, resort and other staff were fantastic and had it not been for this incident I would be leaving a glowing review

A very disappointing trip. We paid just short of a fortune for the trip and the four rooms but it was not worth the money for many reasons - the facilities, the staff were rude (apart from a lovely man called Fabio), the food, the service, the awful hotel set up. A terrible part was once past 7pm they charge 10 euros per person to take people into town which is a 2 minute max journey down a very steep dangerous hill to walk with no pavement! They will come back on this message and no doubt say 'yes, but it is complimentary service during the day'.. yes, but that is the bare minimum for the price people pay. It is an additional 15 euros if you'd like anything delivered to the room - which is astonishing and something I have never ever seen in a hotel around the world. A request for milk to be delivered for a cup of tea nearly cost me 20 euros with the additional charge. The spa - be warned again, you only get 1 hour in the spa a day per person. Therefore, if you are not a big skier you will be stung by this. The receptionist's are so rude. On arrival you are requested to put down a card for the deposit which is completely normal. On day 2 of our trip we requested to swap cards and the first one be refunded. 6 working days later, we are still waiting on the first card to be refunded - they completely ignore me and batted me off when I said we were still waiting. I have sent a strongly worded email now back in the UK but no response. They are currently holding £3,732.28 worth of deposits from us - even though they said the money should 100% be back with us by Monday 6th January - it is now Wednesday 8th January. One of our party broke their leg on NYE, after calling and calling the hotel to come collect us from town, they never sent someone down and left us stranded to find a way back up the hill. The only saving grace for this trip was a driver called Fabio who gave the injured party member his number and took him where needed, whenever he needed - a life saver. There is a lot more I could comment on but I hope that gives an honest flavour for the hotel, staff and service.

We arrived and from the outset, were impressed. The experience so far has been brilliant The a la carte restaurant was open when we got in. Umberto, Fabio, and the manager Francesco were incredibly attentive as were all other too numerous to mention. Enjoying this trip immensely

Struttura bellissima e nuova, servizio navette continuo per il centro e per gli impianti sciistici a distanza di massimo 5 minuti. Personale gentile e sempre disponibile, un ringraziamento alle ragazze del Valturland (Giada, Giorgia, Francesca, Chiara e sul Mitico Pasquale)molto dolci e attente con il mio piccolino di soli 10 mesi. Volevo inoltre ringraziare il personale del Ristorante , Alfonso, Nicola, Amira e Jacopo sempre molto carini e accoglienti. Cibo di ottima qualità. L’intrattenimento è gestito al top con la Coordinazione di Raffo che riesce a rendere speciale ogni evento dagli spettacoli serali alla musica della fire place che accompagna la merenda pomeridiana. Ski room bellissima , molte attività da poter fare Spa, palestra, piscina, carosello per i bimbi, pista da pattinaggio, sala videogame. Spero di tornare presto. Un saluto dal piccolo Andrea

Posto fantastico! Eravamo in 6 e abbiamo fatto una vacanza stupenda! Servizi top e attività fantastiche per i bambini tra Gaming Room e Valturland! Gli animatori sono eccezionali e ci siamo molto affezionati a loro. Ringrazio tutto lo staff per la cordialità e spero di ritornarci!