Jill C
2. September 2024
This was one of the most stressful vacations I have ever had. Juliana, the front desk manager, is rude, does not know the meaning of customer service and has no idea how to ensure a positive guest experience. We bought into the fractional ownership at the resort and our day experiences have been lovey, the concierge desk for owners are lovely, kind, and helpful. But move over to check in desk and it went downhill and ruined our vacation. They sent us to a room where 3 dogs ran out as we opened the door, then sent us to another room that had damage in it upon arrival and then tried to charge us $250 for the damage. Julianna has got to be the worst front desk manager ever hired.
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