Residence Inn Branson

Terrible experience but where to start….. Dirty carpets, door to room 101 appears to have previously been opened with a crowbar. Water bottle and food on floor under the desk when we arrived. Warped wallpaper in bathroom, peeling paint, and tile cracked in bathroom to where it felt spongy (most likely rotting subfloor). Shower door hinge cracked so door doesn’t close. Loose tile in entry. We booked because it had a heated indoor pool….but it leaks and has to be filled often so the water temp was 79 degrees, hot tub under repair. Elevators? Forget about it, out of order. Breakfast? Maybe…all the mornings we tried they were out of various things..juice, waffle mix, syrup. Staff comes in and eats with the guests. Front desk staff doesn’t bother with the food items as that’s someone else’s job but happy to eat while guests need help! Need an extra pillow for the pullout sofa? Nope, not available. I’ve stayed at Marriott properties across the globe and this is by far the worst and most disappointing hotel I’ve been to ever, let alone a Marriott. Need the most recent reviews and book as far away from this place as you can.

Rooms were decent but is slowly deteriorating. Breakfast was okay but could add some healthy options like fruits. Pool was freezing and the hot tub was closed for repairs. Elevators weren’t working during our stay which ****** since we were on the 3rd floor. For the steep price I would recommend finding a different place to stay.

Worst Marriott property I’ve been too. Elevator was broken, hallway lights broken, exterior doors were broken. The room was damp and humid. It also Had multiple bugs and the window was broken with no locking mechanism and opened up to the parking lot. It was obvious someone had broken into the room.

If I could rate this as zero stars, I would. The lift was broken and no one available to help us drag our luggage up to the 2nd floor. The whole hotel smells of dogs, if you accept animals, then you need to improve your cleaning significantly to ensure the smell of animals is not spreading throughout the hotel. The toilets in our room were both broken, no maintenance or management available to help or fix it that afternoon/evening, I see from previous reviews on TA that this is an ongoing issue. Expected us to just get on with it until the morning…,I’d love to know how we were expected to spend the night without working facilities!!! This hotel is dirty, old and tired, in desperate need of renovation, staff are inexperienced and left without a manager to take control when issues occur. Definitely not up to the usual Marriott standards, they can do much better but they need to spend some money bringing this one up to the normal standards, for a popular tourist town, this is a poor hotel. The Marriott Fairfield inn Branson is much better, we moved there instead the same evening and they welcomed us with the usual Marriott hospitality and standards. To Marriott Head Office, someone needs to get a grip on this hotel and its staff to bring it up to the expected standard….or lower its rating to a 1* and take the Marriott name off the door…..

The room was a dungeon, so dark. My biggest problem was, there is a separate bedroom but the bathroom is in the room. My husband naps and goes to bed early and I stay up. But because the bathroom is in the bedroom I couldn't go in there without disturbing him. So that really didn't work for us. The shower was a joke, the handle is deep in the shower so you get wet turning it on, and the shower door didn't close right so water was all over the floor when you get out, really bad design. The location is alright, but there was a lot of roadwork in front to the hotel so that was not ideal. The price is pretty steep. Breakfast is ok.

Everyone is so nice at this family friendly hotel. All staff truly practiced southern hospitality from the front desk to the service staff getting the breakfast meal ready each morning. What we really appreciated was the gluten free options available at the breakfast buffet. Since we travel with this allergy, it can sometimes be challenging to find things to eat. Not here!

The room was adequate and clean. The mattress on the pull out sofa was not good. We could feel the springs. Also, we have stayed at MANY Marriotts and could not believe that this one did not have any recycling bins. Now the positives and they far outweigh those 2 things: . Friendly staff ever!!! Everyone there was great . Great breakfasts and it is not the same every day. Bonnie was so friendly and does a great job. The bounty of condiments for the oatmeal was incredible. Best orange juice ever. . What a great perk to have afternoon cookies!!!! And they are great! And loved the infused water with fresh fruit. . One of the quietest hotels I have ever stayed at. Great job Residence Inn!! We enjoyed our stay immensely!

Have stayed here several times but this visit was not good. We reserved a 2 bedroom suite with a crib. Upon arrival was told all cribs have been broken for sometime . Why wasn't I told this when I booked. They did bring up a pack and play which was also broken and no way could a child sleep in that. The room was dirty, furniture was torn with stuffing coming out, mold in the shower, one toilet was broke, body wash and shampoo containers were empty. The floor was filthy in the room and the hallway. For 300 dollars I expect better.

This was an ok stay at the Branson Residence Inn. Some good, some bad. Good: -The breakfast! One of the best free hotel breakfast I have seen. She kept it stocked and cleaned the entire time. She should be hired to teach other hotel’s how to run a busy breakfast. Thank you! -Room, while slightly small for a 1 bedroom. It was very clean. They took pride in making sure it is clean. -Plenty of free parking -I called one afternoon asking for clean towels and the trash taken out. The lady at the front desk serviced our room herself. And not just the towels and trash. Thank you! -AC worked great -Bed was comfy, room was quiet. Bad: -Rooms aren’t cleaned during the stay. I am assuming this is a staffing issue, bcs as I stated above, our room was immaculately cleaned, so it isn’t a lazy problem. We got to where we would put the trash and dirty towels out the door in the morning bcs that’s all we really needed. But for some reason house keeping would never give us clean towels back to replace what they just took. We had to get them from the front desk every evening when we got back. -We called about our sink being clogged. We were told it will get looked it. It never did get fixed. -Hot tub (still) out of order -Pool water was frigid I would consider staying here again. A lot of these problems would probably fix themselves with just a few more people working.