Britannia Leeds Bradford Airport

Poor customer service. There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us . Room only ok, lots of dust in the bathroom ventilation vent

had a weird vibe to it but wasn’t too bad me and my boyfriend had a nice time location isn’t too good, atleast half an hr from city centre if u get taxis i wouldn’t stay here costed us £60 to get to and from the hotel

The accommodation and services provided were not as described, not of satisfactory quality, and failed to meet reasonable expectations, contrary to consumer protection standards. Firstly, the room allocated to me (Room 408) was unacceptably cold during the night. The heating system was intermittent and unreliable, switching on and off without maintaining a habitable temperature. This rendered the room uncomfortable and unsuitable for proper rest. Secondly, the breakfast service was substandard, with a very limited selection, no bakery items, and poor-quality coffee. While disappointing, these issues are secondary to the principal breach outlined below. The primary and decisive factor in selecting this hotel was the advertised availability of the swimming pool and sauna facilities. These amenities were a material term of the booking and directly influenced my decision to reserve this hotel over alternative accommodation. Upon arrival, I was informed that the swimming pool was closed due to staff shortages. This information was not disclosed prior to booking. The failure to notify guests in advance constitutes misrepresentation of facilities. This caused significant distress to my family. I had expressly promised my family, including my young daughter, that the swimming pool and sauna would be available. My daughter had already changed into her swimming costume and was extremely excited. Discovering that the facilities were unavailable caused her visible upset and resulted in substantial disappointment to the entire family. The purpose of the stay was therefore fundamentally undermined. Had the closure of the swimming pool been disclosed at the time of booking, I would not have entered into this contract.

The hotel room was hot as hell. It was suffocatingly hot! The shower curtain and the rod were laying across the tub. They obviously were not prepared for an occupant. Also , there were three very heavy fire doors to push through with heavy luggage trailing behind to get to room 236. A bit tough for an 84 year old. Finally , the receptionist and I agreed that I could move to another room 231 which was much more pleasant. They were good to reserve a taxi for me to the airport at six am the next morning.

Good hotel with (paid) parking. Clean and maintained well rooms. Small coolers/fridges are also available on request. Good cheap alternative to hotels more central to the neighbouring cities

Very handy and reasonably priced stay prior to flying out of Leeds Bradford thanks

Had a pleasant stay location excellent relaxing bar area to unwind after a busy day

Room was average there was what I could make out to be *** stains on the wall not very clean but part from that staff were friendly and the atmosphere was good

Nice service, everything is fine, no problems