Premier Inn Braintree (A120)

I stay in premier inns all the time for business and this is the worst I have stayed in for a long time as it needs a refurb and some TLC. Carpets are thread bare, mould in the bath room, mastic hanging off, holes in the walls, curtains hanging off and unbearably hot due to no air con. The only positive is the bed is comfy

Staff, particularly Claire and another lady who I didn’t get her name, were great, really friendly and helpful. However, one of the beds was slightly uncomfortable, we couldn’t sort the heating so the room was warm at night and other guests were loud going to their rooms. Hotel is a bit dated, no rooms with separate showers and I thought the staff in the Brewer’s Fayre were not particularly welcoming-told to sit in bar area when just having a drink, but not really a nice bar area to sit in so went to our rooms. As above though I couldn’t fault the hotel staff.

Me and my wife had a one night stay due to coming down to see friends and was very impressed with how friendly every one was. I had a call to ask if we had any special requests from a lovely and friendly lady called Bridy and she booked us a ground floor room. Our room was clean and spacious and the ladies on reception were very helpful, overall a very nice stay and would come back.

Great staff as usual but as normal the company ripping people off. Was about 1 hour early so enquired on the off chance the room was ready which it was but had to pay £10 to check in early. Absolute daylight robbery irrespective of the early check in charge as the room was ready. Travel Lodge from now on.

The staff were excellent, Carolyn was so friendly and welcoming always had time to smile and chat, really fast and efficient check in, really good standard of room, mega comfy beds, very quiet through the night, no traffic noise, good position for hotel, good links everywhere. Petrol station next door. What more could you want! Will definitely use this premier again.

So happy with our stay, we weren’t originally able to get into our room until 3pm, but as were part of a wedding party the staff went above & beyond to enable us to have access to our room just before 1PM! Well done to the cleaning staff for an amazingly quick turn around, thank you!! And thanks to the lovely reception staff, who were very warm & welcoming!!

I stayed at the at the Premier inn Braintree (A120) hotel on Thursday 15/16th August 2024 prior to a flight from Stanstead Airport. I have stayed at this particular Premier Inn many times, the facilities in the area are very good, and it’s only short distance from Stansted Airport with good communications down the A120 to the Airport and M11. On the days in question, I noticed that the temperature in the room to be extremely uncomfortable (as you can see from the photos the temperature was 28/29c in the room), and it meant that I did not get a good night sleep. (even after striping the bed down) There was a fan in the room, but I found this ineffective. As you can see from the second photo Premier Inn does recognise, they have a problem, as they were offering free ice pops and frozen towels (there is also a rehydration station at the reception) Also, the state of the restaurant where I had breakfast left a lot to be desired with the fabric seats badly soiled ad the carpet around the drinks area in a similar condition. The hotel is in dire need of some TLC (and air conditioning) On the day there were numerous complaints from my fellow hotel guest at reception. I have made a complaint to Premier inn as the do ‘promise’ you a good night’s sleep however the only reply I got was a very corporate one and I quote “upon reviewing your concern, I regret to inform you that our Braintree (120) Premier inn does not have air conditioning” and therefore not included in our “Good Night Guarantee”. They did not address the issues in the restaurant. So, make of that as you wish, certainly the ‘Good Night Guarantee” is not worth the paper it’s printed on, and I will not be staying at this hotel again.

Charlie went above and beyond. We arrived late and our room was not at all Premmier Inn standard, but Charlie was amazing and was extremely helpful and sorted it out for us although the hotel was full she was very accommodating and was very helpful.

Super customer service! We checked in quite late and initially had a small issue with the cleanliness of our room. Claire on reception was super quick to assist us and offer us an alternative room. Made a very long tiring day much easier. Thank you