Gastnutzer
15. Februar 2025
Very disappointed, menus in room out of date so food we had looked forward to was unavailable. Olives and bread on room menu was £8.50 but on paying the new menu had bread as £7.00 and olives tucked away in extras at £4.50, sneaky. The music system in the conservatory was broken and as dog owners we were on our own for a few meals..all coffee/tea and condiments in main restaurant so you have to go and get yourself. The cleaning wasn’t very good, no bed linen changed in the time we stayed, the shower head dirty, mould around bath..the gin menu not updated so choices made they did not have. The dog wash was a dirty tin bath full of rubbish. Conservatory chairs stained. We wanted to leave early but the team couldn’t confirm if we could have a refund as the General Manager was on holiday. This was supposed to be a luxury boutique spa hotel, to celebrate our 40th wedding anniversary and husbands up and coming 60th birthday.
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