drdrlucas
5. Juni 2024
We stayed at this hotel in May 2024 with multiple rooms booked for a nearby skating competition, and unfortunately, our experience was quite disappointing. The management appeared uncaring about our concerns. We were given different rates for the same type of room, and we were not informed that our package rate included breakfast. When we later inquired aboutour package, they said there was no recourse, even though it was clearly part of our package. Additionally, despite being promised points as compensation for the oversight, we never received them. I later spoke to the hotel manager, but there was no remedy offered to address our issues. Overall, the lack of communication and the unhelpful attitude of the staff left a lot to be desired. I would not recommend this hotel based on our experience.
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