Quality Inn

Have stayed at this hotel in the past Reasonable rates. Friendly staff. Wouldn’t hesitate to stay there again in the future. Used dining facilities on other stays and very satisfied.

Terrible customer service and dirty rooms! My husband and I spent a night at the Quality Inn recently and had a terrible experience. Our room had not been cleaned properly, clothing items from previous guests were left behind in the room and Reeses Pieces chocolate bar wrappers were stuffed behind the bed side tables and behind the head board of the mattress which makes me question if they even took the time to change the bed sheets. Not only is this disgusting but very concerning for anyone that may have a peanut allergy! When I approached the service desk and explained the state of our room, we were told to come back in the morning and we would be issued a refund. However when we spoke with the manager the next morning he said that they would not be issuing a refund or any compensation and that we should have been offered a room change instead. This option was not offered when I approached the desk nor did they offer to send someone to clean the room properly. The manager didn't even offer an apology just simply said we will make sure that this doesn't happen again. When I called Choice hotels to issue a complaint about my stay and the terrible customer service, the woman on the phone apologized and offered us some compensation. However it has been a few weeks now and the company had made this process very difficult as people seem unresponsive and lack an understanding of how to complete the refund process. I understand this was not a 5 star hotel but OMGSH - the service and state of the room is beyond unacceptable.

The room was fine and the river view was lovely. However, the young man on the desk when we checked in was most unhelpful and condescending. His poor customer service and rude behavior continued during the several times that we dealt with him after checking in. In contrast, the woman on the desk the next morning was helpful and a pleasure to deal with - perhaps she could train her young colleague in the art of good customer service! In addition, it is extremely misleading for the hotel to advertise the restaurant on their website when it is under renovation and therefore closed!!! Probably would not stay there again.

Stayed one night in August 2023. Hotel is basic, unpretentious, but has all the amenities you need for a stay. The room was large, clean and comfortable. There is a river right behind the hotel. We got our inflatable kayak, went up and downstream, good views, relaxing experience. Good value for money.

Spa was out of order. The front staff in the evening was apathetic and non-welcoming. When we called down on how to operate the remote on the TV, the same front staff were impatient and huffy. The quality of service has gone down since last year. I'm questioning whether to book ever again. For the money we paid, only one set of toiletries in the 3-person reservation. I had to ask for another set. A nuisance when you are tired from your travels.

This place is a total dump! I feel hungover after spending a weekend with my husband a daughter here because of the mold and dust! I have never stayed in such a dump in my life. We were stuck because we prepaid. Stained carpets, mold in the shower, clogged sink and poop stains in the toilet. I went to Walmart, bought cleaners and did what I could. My mother in law lives in Bracebridge, we used to have a cottage nearby and sold it and we came to see her. I’ll never stay here again. I advise you to run for the hills too. Gross. Disgusting. Awful. Yuck. Barf.

Busted hook on the bathroom door. No jet stream in a hot tub. Steam in the pool area. No plants in the plant area in front of the main entrance. Water view far from the windows. Light bowling. Bus station store.

I stayed here for a work trip. The room was clean and updated. The bed was comfortable. The only problem was the fridge - freezer needed a good dethawing. I didn't eat the restaurant on site. The gym was ok, some of the machines didn't work but that was ok. I was able to do my thing and then went outside and enjoyed a nice walk. On interesting fact is they have a bowling alley in the basement.

I had a small dog with me there was a pibull mix dog at the reception when I was checking in not on leash the dog kept circling us and then ran after us down the hall I was terrified I called down to reception and was told that dogs don't have to be on leash is their owner is nearby. ???????????????