Hilton Garden Inn Boston Logan Airport

Our experience at this hotel was seriously marred by the treatment we received on the shuttle bus to the airport. After checking out, we boarded the shuttle along with other guests. The driver helped every single person load their luggage onto the shelves—except us. When it was our turn, he just crossed his arms and watched as we struggled to lift our heavy suitcase onto the shelf ourselves. This behaviour made us feel deliberately ignored and even discriminated against. It was as if we were invisible, and the lack of assistance was not only rude but completely unacceptable. We paid a significant amount for our stay and expected to be treated with the same level of respect and service as everyone else. This incident left a very bitter taste, and we are deeply disappointed with how we were treated.

good service

機場有接送，很方便。前台小姐很nice，我提前寄存行李，出門3天，欣賞接受。態度也非常好。衞生條件也不錯，畢竟是連鎖酒店啊