Hampton by Hilton Veracruz Boca del Rio

The room is very nice with ocean view, and the reception is very helpful and they can speak English.

早餐太難吃了，都沒有鹽巴，沒有炒菜。有的房間太吵了，早上6點被酒店設備吵醒，沒有休息好。

Hotel bien ubicado, desayuno bufet aceptable, buena atención por parte de las personas de recepción y de los encargados del desayuno.

還不錯啦，早餐挺好的。

There was no water when we checked in. Everything was dirty, the bedcovers , the sheets , the towels were all ripped, they didn’t have enough towels for everyone, the room and bathroom were very dirty. We even asked them to clean and change the bed covers, but when they had supposedly done what we had asked everything was still the same .The hallway carpets were always dirty and filled with dog hair ! This was definitely the worst experience ever !

I paid for a room today for 2 adults and two kids for 7 nights, including two breakfasts on Priceline. When I called the hotel to confirm my paid reservation, they told me the reservation did not include the two breakfasts and the kids had to pay extra. I called Priceline who contacted the Hotel Indigo and said they had changed their policy after I paid for the reservation and they will not respect the price they had on Priceline today. So Priceline apologized and they were processing the refund. Very unprofessional and misrepresent (false advertising) the online prices.

Well, I actually did like the hotel at the beginning and I would have given them four stars but at the very last day they had no water for the whole day and the handling of the situation worse worse than in a fifth world country. The management absolutely inept and incompetent and you can’t imagine how many people were complaining in front of me. I was actually promised some Compensation being hh diamond and guess what? I got 1000 points, a 3 dollar value. Back to the hotel, it is not situated in Veracruz but around 8 miles north in a better area. It is directly on the highway going north but the soundproofing is very good. I had a beautiful ocean view and the reception girls were nice and friendly. As I said before, the management is the worst you might have a friend in Mexico. I don’t know why breakfast rooms in Mexico have to be always equipped with blaring television sets in order to make sure that you cannot enjoy even a conversation in the morning.The hotel is rotten you, and the cleaning staff is doing a very good job. It is opposite the andamar mall which at least gets you some restaurant choices. I stayed for work so not much to say about tourist stuff. Nice hotel in general.

Los servicios del hotel están muy limitados por ejemplo: El horario del desayuno hasta las 10 30 am , no todos vamos de negocios hay quienes vamos como Turistas y nos gusta desayunar más tarde. Espacio de desayuno muy limitado , llega un momento que se atasca de gente y es imposible sentarse a desayunar. Su check out a las 11 am también está mal debería ser a las 12 o 1 pm ya que nuevamente insisto no todos los huéspedes vamos de negocios hay quienes vamos de turistas. Por parte del staff del hotel y hablo en general de todos los empleados no hay ninguna intención por dar un buen servicio , orientación o ayuda al huésped vaya ni un buenos días ni buenas tardes .

Este solía ser un mejor hotel cuando NO lo operaba Hilton; anteriormente era el Hotel Índigo y llegó a ser un referente de buena relación calidad/precio. En últimos tiempos ha venido empeorando cada vez más. Ocupamos una junior suite para 3 personas; NADIE te explica que hay un switch maestro, ni dónde se encuentra, ni que mientras no lo enciendas la televisión no encenderá. No tenía aparato telefónico instalado (tuvieron que traer uno) y aunque la reservación se hizo para 3 personas y la habitación cuenta con sofá cama, no había sábanas para la persona extra El desayuno está incluido, pero el espacio del pequeño desayunador es insuficiente y se forman largas filas para entrar; constantemente se termina la dotación de alimentos y no se reponen con la celeridad debida. En resumen, por más de 3 mil pesos la noche uno espera algo un poco mejor. Decepciona.