Gastnutzer
31. Januar 2023
All travelers looking for a room in Veracruz, DO NOT BOOK A ROOM HERE. 1. They tried to steal my Gucci bags during my check-out. Staff tried to hide this. 2. The rooms and amenities are below standard, the rate you're paying for this hotel is way too expensive. My main complaint was my terrible experience with customer service. The front desk do not answer the phones, when you ask for items (no matter where you are in the hotel, room, pool, deck, etc.) they don't send them unless you walk all the way down to the front desk, or if you happen to catch the cleaning person. Secondly, the hotel is literally deteriorating. It's right on the beach so you get a lot of salt water and humidity which ruins everything. But this hotel has not taken care of any of the rooms, pools or decks. Every amenity in this hotel is below standard. We even found cockroach eggs in the pool. The pool is so below standard, we complained and the staff admitted that they haven't been able to keep up with the hotel. The rooms had marks all over the walls. The desks and chair looked like it was so old and rusty. You're better off at the Holiday Inn, I highly recommend that you AVOID this hotel at all costs.
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