AC Hotel Veracruz

I’ve been to the AC Marriott Veracruz 2 years in a row. Every time I come, the rooms are clean and service is great. I would like to say especially Eduardo at the bar. He is always very nice and helpful and has amazing service. When I come to this hotel I look forward to seeing Eduardo because of how happy and great he is

I would have to give this hotel a 0. I am utterly shocked that there are not more terrible reviews. After checking in and immediately realizing the photos on the website are not even close to being accurate I checked and this hotel is listed as a category 1 hotel. If it was all possible I would have found other accommodations but seeing it is Mexico other did not find anything wrong with this hotel. However this hotel should not even be listed under the Marriott brand. If you have visited any AC hotels in the US, most of these properties are brand new and although they have the European style the are clean and well maintained. This property is far from that and is so old, it probably need to undergo structural inspections considering all the cracked mortar on the outside of the building. The pool entry and shower were closed due to needing massive repairs and the water color was not inviting either. Walking through the property you could notice dirt marked on the walls, cracks in the floor towel and the elevator stainless steel looked as if it hadnt been cleaned in weeks. To top it off sitting on the bed to write this review the mattress compresses as if its a 20yr old mattress dressed in all white sheets. On the phone with BonVoy at 12:30am waiting to file a complaint with the Marriott. A supervisor by the name Roy has just taken the call and I begin to tell him about this bed. After speaking he opened a case and advised the property manager would be in touch. I explain that this property condition and maintenance should not be consider a AC brand.

Staff very friendly and many speak english. Balcony ocean view beautiful and spacious. Walking distance to 2 malls with plenty of food options. This hotel is great for a short hotel stay. Downsides...on major busy street that never slows down. Both pools ice cold, even at 88° outside not a chance of getting in it. No actual fridge or microwave (only a very small drink chiller that did not get very cold). We ended up buying a cooler to make dinks colder and eventually moved to another hotel with a kitchette since trip was going to be for several weeks.

All travelers looking for a room in Veracruz, DO NOT BOOK A ROOM HERE. 1. They tried to steal my Gucci bags during my check-out. Staff tried to hide this. 2. The rooms and amenities are below standard, the rate you're paying for this hotel is way too expensive. My main complaint was my terrible experience with customer service. The front desk do not answer the phones, when you ask for items (no matter where you are in the hotel, room, pool, deck, etc.) they don't send them unless you walk all the way down to the front desk, or if you happen to catch the cleaning person. Secondly, the hotel is literally deteriorating. It's right on the beach so you get a lot of salt water and humidity which ruins everything. But this hotel has not taken care of any of the rooms, pools or decks. Every amenity in this hotel is below standard. We even found cockroach eggs in the pool. The pool is so below standard, we complained and the staff admitted that they haven't been able to keep up with the hotel. The rooms had marks all over the walls. The desks and chair looked like it was so old and rusty. You're better off at the Holiday Inn, I highly recommend that you AVOID this hotel at all costs.

The hotel is fine but I was surprised that they do it have any luggage disinfectant, nobody takes the Tempa tire or make sure you use hand sanitizer , I didn’t see anybody cleaning we still have COVID

El hotel está ubicado en un buen lugar, pero deja que desear dentro del standards de Marriot. La limpieza es regular, constantemente tienes la sensación de que las habitaciones no están lo suficientemente limpias, lo mismo con la piscina. El precio es elevado en proporción con lo que ofrece. Camas cómodas pero pequeñas. Definitivamente no me hospedare nuevamente aquí. Lo mejor es la ubicación y la atención aunque nada extraordinario.

es un hotel que no cuenta con playa, la cual se localiza a 5 minutos caminando, tiene dos albercas: la que está al aire libre es insuficiente para todos los huespedes , la alberca interior a buena temperatura pero no existe ninguna persona que te atienda por si necesitas alguna bebida o bocadillo, habitaciones en buen estado, el desayuno no cubre las expectativas para lo que te cobran en el hotel, la tarifa de mascotas de 50 dolares por noche

El hotel esta muy bien ubicado, las habitaciones a mi parecer pequeñas ya que a comparacion del AC de Santa Fe en la ciudad de Mexico son más espaciosas, eso si la limpieza de las habitaciones es excepcional, los recepcionistas y el valet parking muy amables. Lo elegimos principalmente por la alberca interna de agua caliente pero las 3 noches que estuvimos nunca la encendieron, llame a recepción para que la encendieran y siempre salian con algo nuevo pero nunca resolvieron, muy decepcionante para mi ya que por esto elegí esta propiedad de Marriott.

Muy buena opcion para viaje de negocio, o si quieres familiar pero no tiene acceso directo a la playa pero si 2 albercas, el lugar esta limpio y moderno, caminando estas en la plaza que tiene el palacio de hierro y varios buenos restaurantes, el desayuno no es una maravilla pero esta bien, puedes pedir huevos al gusto y hay opciones de panes frijoles frutas etc, yo fui en semana de pascua y se me hizo elevado el precio pero seguro en otra época estaría mas económico