Gastnutzer
31. Januar 2023
Went there while visiting family at the end of the year (2021). We had reserved via Bookings.com. A mistake was made and the booking was for 5 days, but we were only going to stay 4 days. After arriving in the middle of the night on the morning of Sunday, December 26 which means that we would be charged for the night of the 25th to the 26th, and that was not a problem. When the employee at the front desk showed up, we told him that we would be checking out on the morning of December 29 so that we would only be there for 4 nights (25th, 26th, 27th, 28th). They charged the card for 5 days (based on what the bookings.com had). When we checked out on the morning of the 29th, we were assured that we would get reimbursed the extra $100 or so dollars that we were overcharged. I asked what they could not put it back on my card. The desk employee (who was hard to understand with a difficult to understand Indian accent) said that he did not have the ability to do so himself but that the owner would do so. We even had Bookings.com correct the reservation retroactively so that the owner of the hotel could be reimbursed whatever fee he had to pay them. However, the owner was out of town but would be back soon, according to the front desk employee. It is now May, 18, 2022 and after literally dozens of phone calls, we still have not received our refund. Worse, my mother-in-law had come with us but had stayed in her own room. She was also charged for an extra day and they promised to also reimburse her. Every time, the excuse is that the owner is away. The last thing (from nearly a month ago) was that they were sending a check (I guess the famous, "The check is in the mail"). So, nearly 5 months after a simple error, they still owe us more than $200! DO NOT STAY THERE! We are still fighting to get our money back and it might be time to get the Better Business Bureau and whoever else who can help.
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