Hilton Garden Inn Cincinnati Blue Ash

Not like other Hilton Garden Inns. We found we needed to wipe down our room upon arrival. Tabletop very sticky and in poor condition. We didn’t feel the attention to clean that we have experienced at many other Hilton Garden Inns. Also, after reading several other reviews, this location regularly denies the daily breakfast allowance to their guests? We felt we had to beg for ours. Several contacts and reminders just to get half our four day allowance for two guests. The staff is courteous and ready to accommodate- but don’t expect to be treated fairly when it comes to restaurant amenities. We felt finagled down to the dime. The experience soured out 4 night stay. We cannot recommend this location. Not like other Hilton Garden Inns.

After checking in through the Hilton app went to the desk to get our key. Room 214. When we got to the room we had no electricity. Called down and was told maintenance was working on it and would be up to check. After several hours and many trips back to the front desk found out several rooms on the second floor did not have electricity. Yet he was still checking people in to second floor rooms. Finally realized there was never a maintenance person working on fixing the problem. Now 9:15AM the next morning, still no electricity. This is the second problem in less than 6 months we’ve had with Hilton. They are going down hill fast.

Terrible… sink and tub both were clogged. Should have canceled when we first checked in and heard the lady in front of us complaining about it too.. lobby roof was leaking after rain.. this property needs to be shutdown and repaired.. even checking out this morning there was a long line of people asking to get issues fixed in their rooms..

This hotel may look nice, but beware, the property is not as advertised. I’ve been an Hhonors member at various levels over the past decade plus. When checking in online, I selected a room only to be told that that room was not available as it wasn’t scheduled to be cleaned today. The hotel advertises a restaurant onsite for breakfast and evening service. This was one of the primary reasons why we selected this property. We did not want to start trying to find a place to eat in an unfamiliar city. We were told that the restaurant does not open in the evening because they have not been able to find a cook/chef for quite some time. The room we were finally provided was clean…..but they have televisions that are not compatible with the current cable companies technology and therefore they are not providing watchable television, unless you’re into a handful of obscure cable networks that few watch to begin with. Both the hotel management and Hilton corporate offered very little in terms of assistance. Please look carefully at my and some of the other negative comments listed as they are spot on accurate. Personally, my experience here thus far has made me change several future reservations with other Hilton properties as I am completely turned off by the lack of positive experience here

The TV channels were messed up but the second night all was well. Excellent staff made things right and all was well. The bed was comfortable. The breakfast was delicious. This hotel is located near some great restaurants and attractive neighborhoods. My wife and I highly recommend this hotel and plan to return soon.

Excellent customer service. Special shout-out to Michelle the night shift manager 😁. Due to cancellation and flights delays I had arrived at this clean and friendly staff members hotel 3am. Michelle was very understandable and charismatic lady….thank you Michelle 😍. You made my week. I’ll definitely come back here in the near future. Highly recommend. Michelle, my ride ended up being over 277.00$ without tip 🙄. Crazy!

Great housekeeping team! Everything was pristine clean and comfy. Bfast Buffet was perfect for someone on the run. Coffee is available most of the day for free and their lobby shop has all the necessities you may have forgotten @ home!

Best stay I recommend everyone check out that hotel. Great staff great rooms great everything. I am a gold member and they met every criteria for my benefits. I want to think the AGM best keep doing the great work guys and housekeeper the one with the gold hair best housekeeper

Pros: comfortable bed, relatively safe area, dining options very close by Cons: lukewarm shower water (both nights I was there), automatic bathroom light that would come on randomly during the night which was very unsettling as I was alone, front desk staff was less than welcoming, wrong bedroom type assigned at check-in All in all, it was a decent enough stay and I would book the property again for the right price.