The Copperhead Lodge

This was not the experience we had hoped for and it was not an experience we envisioned when making plans to travel to the Blairsville area. We had for the Copperhead Lodge reservations from April 28 to May 4th. Arrived after a 4-hour ride with our Motorcycles at Sunday April 28th at 14:00 at the Lodge. The doors of the Lodge closed and all looks very abandoned. Thinking we are arrived to early for check-in we called the number at the door as well the phone numbers published on the web side and on Facebook and leave message that we arrived and would like to check in. After waiting 2-hours wait no callback, we struggled to find now a different place to stay for the next week. We ended up to ride another 3- hours up to North Carolina to find another place taking us for another week. Still after one week of leaving several voice messages on different phone numbers we still have no callback and apology received. we still have not received at the end we transferred up the Bryson City to a lovely different Lodge right in downtown. Beside the poor experience not been able to stay at the lodge and the very poor management in control it showed also that there is a lack of proud ownership at the place. Everything looked not well cared for and so at the end we believe that even if we would have been able to get a room it would not had been as nicer a stay as the Restaurant of the Lodge itself seems as well to be closed. This place is only an option if you attending a large event when they open the Lodge and clean everything up. In the current state not a place to recommend for individual travelers As a fellow Motorcycle rider our recommendation is to stay away from this place. Better place to stay is to go the Iron Horse Lodge close to Robbinsville or any of the nice Hotels in Bryson City or Waynesville.

We booked a room with an option to pay later. They didn't call us until the day we were supposed to checkin, to get the payment. We were on the trail when they called us i, e 2 hours prior to our check-in and we could not respond because of no network connection. They cancelled our reservation and didn't even leave a message about it. We went there and no one was at the desk. When we called the emergency no. listed outside, we were informed that our reservation got cancelled. We had to scramble to get place for the night. When you own a place in a mountains don't you know that network connection is spotty ? How will you serve the hikers if you call them the day of the stay especially when they are hiking in the mountains...A terrible experience..

The room was clean and the bathroom spacious and modern. The lodge itself was not open so I have no comment about that. My only complaint was that the room lacked a chair of any kind and no hangers in the closet.

I made three calls before I got an answer. At that time the clerk told me they were haveing staffing problems (not my problem) He quioted me a price for 6 nights in a lodge room. He told me that we could bring our cat at no charge, He sent me a conformation email and number. It was a very long email in which it contridicted the fack that the cat is not allowed in the lodge and there is a . meedless to say we are cancelling the resv. with Copperfield and diaputing the charges if they try to collect. Buyer BE ware . . .

Our family stayed here in the lodge (downstairs room) for one night too LONG! Me, my wife and two children (9yrs, and 7years). So many of the most important necessities needed for our stay was a disaster, it is easier for me to just list them with pictures. We will never return to this DUMP again. 1. All of the so called towels provided and neatly stacked in the bathroom had dirty grease marks or a huge fist sized hole in them!. (we had to skip our shower because no one was available upstairs, the light was off and check-in desk was empty). 2. The phone in our room did not connect to the front desk! No ring-ring or anything!. 3. The walls just outside the shower had visible water damage and mold on both sides! Nasty. 4. The web site we booked our reservation from for Crappyhead Lodge NEVER informed us that we were expected to take out our own trash in the morning or face extra charges!!!! Seriously....this place provided me with a flyer informing me "extra charges" would be billed if the trash was not bagged and set at the end of the driveway (just outside). Wow, did they want me to clean my own room also???. This place is a total joke. 5. From 4pm until 10 pm, the live music located upstairs was so loud that our family dare NOT try to sleep until it stopped at 10pm nom matter how tired we were and wanted to just rest. The sound from the base from the band constantly vibrated throughout our room. Beware if you book a lodge room, it is inescapable. 6.Wife and I walked upstairs to dine. Was informed a large party just got seated outside and we will need to wait 45 minutes before we could be seated (despite the fact we could see almost no tables in the dining room). We sat at bar, ordered immediately. Appetizer of Fried Calamari arrived undercooked / rubbery to taste, under breaded. looked like white rings. What bothered me most about this place was the bait and switch deception before and after we booked a room. NEVER was any indication provided that we were required to take out our own small amount of room trash or be penalized via additional room charges. They capture your credit card after you arrive, so your basically stuck at that point. BEWARE, call and confirm my point well before you book a room here!!! This place does NOT have customer service at the front of their concerns....it's getting your MONEY!.

don't ever book, they cancelled the day of when I booked 1 week prior! they use booking agents without communication, left me and my wife without a room for the night, I only found out because they have a late check in policy, when I called to check in I was told they didn't have a room for me, one place in the world I will never go!

First of all, they never answer their phone and you leave a message for them to call you back. They are unreliable and I would not recommend. They sent me confirmation that I had two cabins reserved. Called and asked for my credit card information to confirm, then called me less than 48 hours before our trip to say that they had already booked our cabins to others due to a computer problem. Said I was SOL, and did not offer to help us find othe accommodations, so left us with little options due to the short notice and I will pay almost double for another place. If I changed my mind on them, they would not refund my money. I am considering legal discourse to cover the overrun cost. Don't waste your time for the stress of them not having it all together.