TownePlace Suites Jackson

My mistake. Did not research enough. Hotel is right next to the freeway and on a small industrial complex. That said, rooms are very well appointed and would suit those on medium Term trip who wanted to do a bit of self sufficiency. Kitchenette is excellent. Staff really good. Changed a 2 day booking to one with no issue

Reserved 2 rooms (1 with 16K points and 1 paid) for my wife and me and her Mom. I checked in via Marriott App the day before our 8/1 stay and got room #'s assigned. When we arrived at the hotel that evening, the person at Front Desk said we had cancelled our reservations. I then gave her our confirmation #'s and she did in fact find our (still valid and not cancelled) reservations. She then made keys for rooms 319 and 321, which were next to each other so we could assist Mom. When I used the key and opened the door to 319 with Mom, we were shocked to walk in on a woman (and her large dog) standing right there. It was an extremely awkward situation for all! So I went back to Front Desk (having to leave our luggage and Mom on her walker in hallway) to get alternate rooms, which were not next to each other. Later in evening I went to Lobby to get some bottled water. As I picked some out, the same Front Desk person who checked us in said I got free bottled water with my Titanium status. It was nice but would have been nice to be proactively offered that upon check in. The person also did not mention anything about a breakfast and the hotel website did not say anything about it. So I went out early the next morning to Starbucks to get coffee and breakfast for us all. When I returned, I noticed people in the Lobby and a free breakfast, which was very nice with very friendly and helpful staff. It would also have been great to have that mentioned upon check in. After out stay, I called the hotel and asked for the General Manager. I talked to him and let him know the issues, especially hearing our reservations were cancelled and having to produce confirmation #'s, getting a room that was already occupied (and the uncomfortable situation for all), as well as the other annoying but more minor issues such as spending unnecessary money on breakfast. He apologized, which was nice, but that was it. I asked about some compensation for the issues (especially given the $ I spend with Marriott to achieve my top tier status) and he said he'd look into it but did not do anything. Given the issues, I feel it's reasonable to get my 16K points for 1 room back in my account and still pay for the other room. We definitely won't be staying at that property again. There is a Courtyard and other non-Marriott properties nearby that are likely better options.