MainStay Suites Bismarck

Check in was as expected and was pleased with both front desk ladies. I was less that pleased when later, O found my room to be dated and in need of better general up keep. As a long term stay hotel, the layout is great and roomy but the kitchen area is very lacking. Only 1 cup and no glasses in cupboard. 2 small plates and 2 large plates (1 was dirty). The pool is shared with the Comfort Suites which it adjoins. Pool is not large but kids (boys basketball team) had fun. When I went down for breakfast, the MainStay, now under new ownership or management) no longer serves “hot breakfast”. The offer only a few muffins, small cartons of milk and coffee, tea and hot cocoa. Not exactly a great value when you consider that I paid $133.00 for a nights stay! The Comfort Suites (which adjoins) had a full hot breakfast and they gave their guest 2 coupons for free drinks in their lounge for less than we paid here. I will never stay here or at any MainStay again. This was my first experience with this hotel chain and it was disappointing. If you are looking for a place to stay and want a “Choice Hotel” brand just book at the Comfort suites!

After a long day of travel, it was nice to have a clean, spacious room to relax in and easy access to restaurants. There was a bit of mix-up with my booking, but the nice woman at the front desk got it all worked out. Very good customer service.

The Young lady at check in was pleasant and efficient when we checked in for our stay on 12/22. Wish I could say that about the woman at the desk the next day. Rude and cranky doesn’t begin to describe her, and that was after standing at the counter for about two minutes just waiting for her to look up from her computer movie to acknowledge that I was waiting. After hundreds of stays at Choice Hotels over the past two decades, this employee was certainly the worst. I guess good help is hard to find.