Arden Guest House B&B - NEC Birmingham - Birmingham Airport

Arden House : Avoid at All Costs I had an incredibly disappointing experience with Arden House that I feel compelled to share to warn others. Upon arrival, we found the hotel completely unstaffed. All the curtains were drawn, and there were no lights on, making it look closed. Despite our attempts to enter, we couldn't get in. To make matters worse, the hotel is situated on a housing estate, not in a typical hotel location. We later found out it’s a poorly managed Airbnb rather than a proper hotel. They expected us to call them to be let in, which was never communicated clearly during the booking process. Left with no choice, we had to quickly book another hotel for the night. When we eventually managed to contact the staff, their excuses for the situation were the worst I've ever heard. To add insult to injury, they refused to issue a refund for the inconvenience caused. Overall, this experience was a complete letdown, and I strongly advise others to stay away from Arden House . The lack of professionalism and customer service is astounding. Save yourself the trouble and book elsewhere.

Terrible place!! Overgrown with weeds in front … hardly any parking at all (perhaps enough for three cars. Room 5 where my colleague slept had the worst bathroom I’ve seen in years at a hotel or guest house. His toilet also wouldn’t flush. My room on the second morning had issues and shower wouldn’t work, so I was asked by the manager (if that was who he was) to shower in my colleagues room!! What a cheek, if I pay an extortionate amount of money which I did for this awful place, I’d expect to have a working shower or a refund!!! The curtains are flimsy to when the sun comes up the room is lit up which means you can’t sleep. Clearly due to religious reasons, this establishment don’t serve bacon or pork sausages in the morning. Not a train smash but would have been nice to know. Lastly, you actually eat your breakfast at a tiny table in the reception area. When we asked for our invoice, we couldn’t even get that because … “they ran out of printer ink” you couldn’t make it up!! I have stayed in about 150 hotels in 3 years and this is the 2nd worst I’ve ever stayed in. Awful place… whoever have rated this place 4 out of 5 clearly aren’t used to staying in nice places. This is a 2 star at most!! The sooner whoever owns this place realises the faults with this establishment and closes it, the better. To be honest, it’s not even in a convenient location. There is nothing I can say positive about the Arden house. I wouldn’t even stay here again if it was free and that’s the truth!! The funny thing is, they have a sign outside with the name Arden House in it with 5 stars under it. The owner sure has a good sense of humour though.

This was the most horrific experience. On arrival the reception was rude and didn’t wish for us to have breakfast before 9am. (We had a work event to attend at 9am) after some persuasion it was agreed 8am but no hot food. If we are lucky we may get an egg… I’m not sure if he was trying to be funny. Eventually after what felt like an interrogation and verbally abused in a sexual manner we were given the keys to our rooms…. See photos. We actually complain about this and most definitely did not feel safe to stay here. The reception got very aggressive with us and threw us out using foul language. This is all very clear on the CCTV if it actually worked! It’s nothing like the photos online. When outside after having the door slammed on us I contacted the owner as she had given me her number earlier that day. The owner was obviously in shock and said she would call us back. This never happened. They had already took full payment from a week earlier which should never of happened as it was pay on arrival! Luckily we were able to find alternative accommodation. Actually cheaper and cleaner…… this did however ruin our evening as we had a dinner reservation, we missed. It took several days to get a response from them. Obviously, with a totally different perspective… The place was filthy The one staff was rude and unaccommodating with what we had payed for. The way we were treated was shocking.. this place is not safe and daylight robbery… I have stayed in a hostel for £20 which was better than this ……. Definitely not worth the money.

Great service, lovely room, friendly host, and even made me a nighttime sausage sandwich after attending a gig at the nearby NEC! Thanks Raj! Great communication before we arrived and were keen to fit in with our arrival time. Very comfy bed too!!