Mark Kwok Ming
30. Dezember 2024
when I checked in, the room has a very bad smell of smoke. I have requested to change to another room but was told by the receptionist all rooms were fully booked. One of the staff then temporary used the room spray and told me that they are not able to control the customer from smoking in the room. however, later I found out that actually the smoke came from another rooms as on and off during the stay I can smelled very bad smoke coming in from the bathroom. hopefully the hotel management can look into this issue.
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