The Aananda Imperial

everything is great but the reception staff. Extremely unprofessional individiuals are sitting at reception. food, staff, breakfast spread, hotel location, ambiance amenoties, everything looks great but the staff at reception is capable of ruing your experience.

Firstly, let me mention that I am a regular business traveller within India ans abroad. I am yet to come across a terrible hotel for customer service as Ananda. We were family of 22+ members travelling with a halt in Bilaspur so we booked 10+ rooms. On departure, the hotel reported towel damage in one of the rooms. A member of our family had washed her hair and there was some color to the towel from that wash. Let mention that we were in a 5-star property in Mbai right before this for four nights, and the hotel did not charge for the 4-5 towels that were used during the stay. Before that, the family member was at a Hyatt in Miami, and the hotel did not charge. Because hair color is NOT permanent damage. It will only need a wash with bleach. The front desk insisted we pay. Please remember that at this point, we had spent almost 1 lakh for one night stay (rooms + food). They insisted we pay 826rs, which I paid. I insisted that they connect me to the general manager. They refused. They connected me with some Sujan Mallic a lowly front office executive, who started charging me and telling me that he had just started his career, etc. I wasn’t surprised because with this behaviour because his boss - some *** called Vidya - came from the back office, and said that he can’t give back the money. And he also refused to connect us to the GM. It was almost like he was chewing paan and talking to us. I am not surprised because if men like Vidya are in-charge of the hotel then Sujan, niti and others are not getting the training they need to progress in their careers. The hotel is just equipped to deal with nothing. At this point, I was completely shocked - we had to move on to the next destination. However, the hotel will certainly be taken to the consumer court because they tried to hide that that they had taken the charges for the towel by writing the bill as ‘souvenir’. So, they cannot be taken to court. Imagine. They did not write ‘towel Damage’. They’ve given us a bill with towel written on it upon insistence. You can imagine what kind of a hotel is this. I doubt that the money they’ve taken for ‘towel damage’ is for that or something else. I won’t put this shady hotel past anything.

Everything is excellent. Staying in this wonderfull hotel is a lifetime experience. I stayed in room no. 108 and that was an outstanding room with attached balcony and staff was very good Niti and gaurav was very helpful thank you