Courtyard St. Joseph Benton Harbor

Good hotel for a stop on a road trip.

We were so excited to stay here in between our drive from Grand Marais to North Port. We checked in and Kayla was so friendly and very helpful. She even chatted with us about the area and later let us the Northern Lights were appearing. She is such a professional and friendly employee. Next time we're in the area will definitely stay here again. Mahalo Kayla

The hotel is fairly new, and the decor is modern and easy to clean. The location is perfect for following the Michigan Wine Trail, and there are many great restaurants nearby. The lobby staff work their tails off, but housekeeping needs re-training.

The bed comforter didn t look like it was changed for new guests ( it had hair everywhere on it). We didn t had any body lotion in the room and we nedded it ( we asked the front desk and they gave us some). Restrooms should be a bit cleaned with some chlorine by the shower because the bacteria is visible growing there. Price was 365$ for a Saturday night // kind of too much for the location it has. We enjoyed the patio area / we find it really nice. The lady from the bar was nice !

I have stayed at the hotel multiple times. Not only is there no breakfast for any of the guests, but they also will try to refuse to honor the terms of providing a free breakfast for Titanium Elite members. There is also no free coffee in the lobby. Do not let them get away with this. I am usually too busy to pursue this contractual agreement, but recently, I decided to get Marriott HQ involved. After all, a deal is a deal. The manager finally relented, later in the day, and coughed up 5000 Marriott Rewards points. They have to honor the Titanium Elite agreement, and I highly recommend that this be agreed upon at check-in. There is a restaurant on site and credits will have to be provided for two breakfasts. Time for these guys to wake up and smell the coffee😉.

The hotel and room was clean. However when we got there I was told there would be an additional $100 added to my stay due to the holiday. We had no other options to pay that. And my receipt does not show the payment of the hundred extra dollars, but does show the original booking price. Very disappointed in Marriot. Will not be back.

This Courtyard Doesn’t Give Upgrades to Titanium Members Even if they Have the Availability As many of you do, we stay in hotels over 100 days a year. We are driving from Denver to Montreal and have only stayed as Marriotts as we almost always do when traveling. We made a reservation for the Courtyard in Benton Harbor, MI. We drove into the parking lot around 6:30pm and there were about 8 cars in the entire parking lot (note - at 8:00pm there were an exact total of 9 cars in the entire lot). We checked in with a man who was pleasant enough, but you could easily tell he wasn’t going to go above and beyond. He didn’t thank us for being Titanium members, didn’t offer us our ‘gift’, didn’t even know what was available after we asked him what the gift choices were. He said we could only get points. I asked if he had any available upgrades since we had reserved a king room. He looked for about 20 seconds and said all the upgrade rooms were sold out. When we got to our room, I checked the Marriott site and there were two higher room types then ours available for that night. He was just too lazy to change our room for us. The two types of rooms that were available were Larger Guest Room, 2 Queens, Sofa Bed AND 1 Bedroom Suite, 1 King, Sofa bed. Earlier the same morning we texted the hotel on the app to have 3 extra pillows to be in the room when we arrived. Of course, they were not there when we arrived in the room. We went to the front desk to ask for them and he said he would find some. He said there was a note on the account about the extra pillows, but no one had delivered them. He said he had to find out if they had any extra pillows. NO ONE was in the hotel! How could he not find 3 extra pillows? He said he would call us for an update. Two hours later we still have not heard a thing. We went down to the front desk, and he said that he had to call his manager at home to find out how to get extra pillows! An hour later we had to check with him again because he didn’t follow through. Ten minutes later he called and said his manager indicated that he could take the pillows out of an ‘out of service’ room. I’m guessing that 95% of the hotel is ‘out of service’! Clearly this Marriott Franchise doesn’t give a rats about Titanium members! We won’t be staying here again and we sure would not recommend it. We’ll be staying at the Hilton down the road.

Wish their was a good option. This hotel is not average and it is not very good, but that is what I choose! It is surrounded by 4 other hotels. Our hotel did not offer breakfast or a bar, but they said we can use the Springhill next door for free breakfast. This is NOT a little charming downtown area like St. Joseph, but their are some big box stores right down the street. The hotel was clean and the beds were comfy. I felt safe, but I am not sure I would walk around the area alone. It's about a 10-15 minute drive to downtown St. Joe's. Is it worth $250+ a night? No - but that is the going rate in this area. At least you get the Marriot name. The indoor pool is cute, but small and their is no whirlpool. I did not see any outside area to sit, but again the hotel next store did. Make you almost want to stay next door! I used my aware night and points. I do not think it should be the full points when most of the services were not available. Not cool for a Marriot brand and loyal customer. Would I stay here again? Only if nothing better was available!

O.k., we stayed here and paid a good $ for a weekend wedding. I had a confirmation from *********** that I was to pay $563.88 for two nights WITHOUT the $200.00 deposit fee. When we checked out we were charged $741.48! No idea why the nasty person said it was simply a deposit requirement and we would receive a refund in a day! Well, one month and one week later, I still do not have my money back! I have spent more time calling this stupid location that promises me more money refunded, and they NEVER DO IT! The room smelt like an old man who smoked cigars died in the room! They had no breakfast available for purchase in the morning. Seriously, I have spent a week in Florida at a Marriott, and it was wonderful; this place is ridiculous!