Courtyard Cancun Airport

Had a booking via Trip.com that i had to modify in advance once due to urgent family matters, i rebooked for 2 days later. Unfortunately 1 flight delay caused me to miss 2 more flights and I couldn't get to Cancun for the night of the booking. I informed Trip.com and they attempted to get the hotel to cancel the booking. I was then stuck in Cancun the next morning and I requested Trip.com to ask the hotel if I could just modify the booking for that day instead of cancelling outright. However after waiting in the airport for over 3 hours for the hotel to respond to Trip.com agents, I gave up and had to book elsewhere. The hotel eventually responded that night and obviously refused the modification and have since refused to refund me at all. It's incredibly disappointing considering the circumstances were way way beyond my control, and I since attempted to then get it rebooked for a day later rather than cancel completely. Clearly this hotel are more interested in taking advantage of their guests purely for financial gain rather than facilitating them in their hour of need. Thought a Marriot hotel would be better than that but clearly management in Cancun are not. Do not recommend!

Very conveniently located near the airport. Shuttle service worked perfectly.

Shuttle & Location. Comfort and cleanness

Hotel nearby the airport around 10 min drive. There’s a free shuttle to hotel, unfortunately the pick up from airport is very poorly organized and executed (I requested the hotel to notify me on the schedules and where should I take the shuttle but nobody reply) I found it by chance :/… The check in took around 90 minutes (no kidding) but guess it was an extraordinary situation.. good if you must stay overnight for a transit or want to be near airport. Breakfast not bad and room pretty basic.

This place is beautiful it’s clean and close to the airport plus free shuttle!! And with the prices of taxi it’s worth it

They were so nice to my mom and her friend, i booked the online certainly and the even offer shuttle to the airport

The best stay and food and services everything was good …. I highly recommend

Great place to spend a night after or before an early morning flight

호텔 근처에 공항이 있어서 위치적으로 매우 좋습니다. 호텔 입구 근처에 편의 점도 있고요~ 1년 전애 방문 했을때 보다 시설이 개선 돤 느낌을 받있습니다. 미팅 테이블(개별적으로 분리된) 같은 공간이 여러 개 있었고요. 방안에 습도도 딱 편안할 정도 입니다. 공항근처에서 편안하게 휴식하기 좋은 호텔입니다. 청결도를 낮게 평가한 것은 제가 예약한 방 냉장고에서 이전에 식사한 음식물이 들어 있어서 낮게 평가했습이다. 다른 청결도 부분애서는 문제가 없습니다. 청소, 매트릭스 다 깨끗합니다.