Shilo Inn Suites Hotel - Bend

The room itself seemed clean, and it was well-designed with a vaulted ceiling and small balcony with a view of the hills above the Deschutes River. That's the only good thing I can say about it. It was very run-down: stairway carpets so worn they had large holes with plywood showing; beat-up furniture; a screen door slider that was stuck; slow to non-existent WiFi, a fuzzy TV picture; and a moldy shower curtain. Service was terrible too. My room was missing: a light bulb in the desk lamp, coffee cups (there was a small coffee maker), and soap of any kind (there were small tubes of lotion and conditioner, but nothing else). I asked the front desk for those things, but three days later still hadn't received them. A pile of wet pool towels sat in the hallway for four days. The restaurant was closed and empty; a paper with "restaurant for lease" typed on it had been taped to the window, but had fallen off over time and was lying on the ground. I asked for a receipt when paying for the room, but the printer was out of toner and I got handed two mostly blank sheets.

The hotel was fine enough. Bed was comfortable. Staff was friendly and helpful. The services were lacking - no continental breakfast even though it was listed on the welcome sheet and the in room tv had very limited channels and poor quality. Would’ve liked to have had dish or satellite to watch more and better quality tv. The room was large but not clean. Big pile of dirt on the carpet that was obvious. It was an okay stay overall.

Do not stay here.I travel frequently and this is the worst hotel I have ever stayed in. When we checked in we were given our key but told someone had to let us in our room because their systems were down because of a fire that was near but things would be up and running in a few hours. I understand and had no problem with that, every time we left the room had to have someone let us back in.It still was not fixed the next day when we checked out.But moving on to the reason for this review.The carpet was so dirty and simply disgusting we did not dare take our shoes off.I went into the bathroom and thought the tile was just stained but when I wiped it, nope not stained but something I didn't want to know what it was.gross. when we came back from dinner we had ants or bugs of some kind crawling on bathroom counters. Sliding glass doors were filthy on the inside. When we talked to them about this all we got was I'm sorry. This was not a cheap room at close to $200.00 a night. Avoid this place.

Booked two rooms each with two queen beds for two nights. Carpet in both rooms was grotesquely filthy with stains. In the worst room trash can had not been emptied, many dead bugs in kitchenette drawers. Smoke alarm dangling by wires from the ceiling, one light fixture broken and missing bulb and no blanket on beds. Corner of one box spring mattress visibly broken down. Shared the many issues with front desk, they gave us two different rooms that were better, however one double queen room had only one bath towel. Ownership/management desperately needs to invest in maintenance, repairs and adequate housekeeping staffing....before they expect quests to willing pay to stay in their filthy run down hotel. There are other hotels in Bend. Wouldn't recommend anyone staying here. Only plus is location next to river.

I stayed in one of the rooms with a kitchenette. The tray that held the wine opener and maybe a piece of silverware has something spilled in it that was never cleaned up. The other drawer had mouse droppings. The carpet in the room desperately needs to be replaced. The floor in the bathroom needs a good cleaning as well. So does the duvet on the bed. Stains everywhere. I was there three days. Each day after I went out I had to go to the office to get my room key redone because it wouldn't work. The second day I had to go twice. I will be trying someplace else when I return to Bend.

This place was a sty! Horrible experience. My dog got dirty staying here. Although photos show food service there was none. I walk with a cane and only access to rooms was up a set of stairs. Our room only had 1 mug, 1 glass, no bathmat, 1 washcloth, and 1 hand towel. Our room was open when we arrived, the door was propped open with a cleaning bucket. Needed a serious upgrade for technology. Zero charging stations.

Booked a two night stay and left after the 1st night, there was vomit ground into the carpet. Cobwebs and a spider in the shower, it was also filthy, not sure what their “standards of cleaning” are but they definitely should not pass a health inspection. Found two bugs in the bed. I highly recommend staying elsewhere. This place is a health hazard.

Pros: 1) Next door to the Deschuttes Convention Center where my conference was held 2) Affordable 3) Desk staff was friendly Cons: 1) The room was not vacuumed. My husband got glass in his foot. 2) The stairs and hallways were not vacuumed 3) The door was broken so that it didn’t lock securely 4) The design of the door makes it necessary to either leave curtains open or climb under curtains to enter and exit the room 5) The carpet outside our room is worn through to bare wood 6) Decor has not been refreshed since the mid 90s. Definitely run down and dirty.

3 tiny pillows on a king bed. No washcloths, except for the dried up used one hanging in the shower, and the tub looks dirty. Dried up 'poop?' On the floor, holes in the hallway carpet, and it's a literal "ghost town" I think this was a really nice place in its day, but that day has come and gone. 'Popcorn' ceilings, hazardous railing on the balcony, and the hallway handrail is coming away from the wall, with drywall on the floor and peeling wallpaper. it's a tired place in desperate need of a little tlc. I chose this place because of prior experience with Shilo Inn at other locations, so I assumed that reputation would be the standard. I didn't stay here for the price, I chose it because of the name and the amenities. I didn't check out the pools or extras so I can't honestly comment on that. Sad. It's average priced, so the rate doesn't reflect the condition of the place.