The Newberry Hotel Bend, Tapestry Collection by Hilton

Pricey .. I stayed 2 night $260/night, kinda surprised that the hotel still charged me even more for breakfast, parking and waters.

The location is perfect. This used to be a Double Tree which both my husband and I liked better. The rooms are average. You have to pay for breakfast, which isn't so unusual but you also have to pay for coffee which I think is ridiculous. We also had problems getting our heater to work. Someone had to come in our room twice to fix it. This happened to be when we were ready for bed so it was pretty inconvenient.

Location is perfect. Being charged to park wasn't cool but you're in "downtown" Bend, everything cost money. Rooms were clean and made to order breakfast was nice. The staff was awesome. Scott at the front desk was super nice. We went to a concert at the amphitheater and afterwards came back, sat at the bar, had a couple drinks and some wings. Chris, the bartender was amazing. Funny as hell! He had a ton of local knowledge of things to go do in the area. We would have never known about the Lava Caves if he hadn't told us about them. He even stayed open a little later to accommodate us. In a day and age where customer service is almost nonexistent, he made us feel at home. You can tell he loves his job and is great it. The only negative things were no more DT cookies, and the internet was crappy, but the breakfast, wings and drinks made up for it. They should still fix the internet though. We will definitely be coming back to see more concerts and will be staying there anytime we are in Central Oregon. Recommend!

What a disappointment. I stayed at this property numerous times when it was managed by other companies. From checking in to room amenities this hotel was below par. Check-in was perfunctory bordering on rude. Minimal information was given - WiFi, etc. We are Hilton Award members and had registered with the Hilton App. The room was average. One needs a PHD to use the Tv remote and there was zero information in the room. This hotel is overpriced. Single ply toilet paper - really??? And charging for parking. I will not return as convenient as it is for my work downtown.

For a Hilton brand hotel, we were very disappointed. It started the first day of check in when the bathroom sink didn't drain. By the second day, the toilet paper was replaced with 1 ply, and no coffee or cups where replaced. By the third day, no towels, coffee, etc. At least the sink was fixed. High prices for Motel 6 service. Shameful.

Stayed here 2 nights on a Road Scholar trip. Rooms were newly renovated and brand new. Rooms are very spacious and clean, Well stocked with towels. Meals provided for our group were good with lots of food. Good set up for the buffets. Staff were friendly and helpful. The hotel is still being renovated in a few places. Good location to walk around town.

Recently finished a renovation and the property is beautiful. Amazing breakfast and friendly staff. Absolutely love the location as you’re right in the middle of downtown Bend and all the shops and restaurants (and even though you pay for parking, it’s less $ than hotels further from downtown! Parking is definitely a steal at the Doubletree!) Would definitely stay here again.

When I arrived I was told parking was $10 ok, paid for it and moved on. When I got to my room though my bank showed that I was charged $30 of course their little card kiosk was all blacked out so you couldn’t see the actual price. I only stayed one night, the AC/ heat didn’t work and we were stuck at an uncomfortable temp. When we left the next day I asked the lady at the front desk if there was anything I needed to do on my end, she told me no and I left. Only to get notified that I was charged ANOTHER $30 for unknown reason. And when we called they couldn’t give us a reason other than miscellaneous charges: mind you my kids even made their beds and cleaned up the room. Beds were uncomfortable, they were in the middle of a renovation but my goodness the extra charges it’s not worth the stay just go somewhere else

TLDR: WiFi’s too slow to stream videos, the air conditioner is too loud to sleep with, they charge for parking without telling you. Other hotels are nicer for cheaper. The experience of this hotel was awful. When I checked in I connected to the WiFi and found an upsell to “premium” internet service. I declined on principle. Internet access is an essential component of accommodation and it should never be locked behind a paywall. The “free” version of the internet could barely load photos and webpages. It was embarrassing how bad it was and cheaper hotels in the area offer far better service. When I decided to sleep I had a hard time due to the air conditioning unit. This unit had the uncanny ability to sound like an industrial unit while simultaneously failing to push much air around at all. The air itself was barely warm. The room planners had the good sense to place it right next to the bed so it could wake me up throughout the night. When I finally had checked out and returned home I found the hotel receipt to be higher than expected. The price had risen higher than the other options in the area. I’d only chosen this hotel for its cheap price tag and location, so this bothered me. I found that i had been charged ten dollars for parking. It is another failing that other hotels don’t have. The only positive aspect of this hotel was its location. It is within walking distance of downtown for a nice dinner in the evening and a nice cafe in the morning.