Comfort Suites Benbrook - Fort Worth Southwest

The manager and staff all go above and beyond to make your stay enjoyable and to ensure you have what you need. This hotel is not "in the middle of the action" but it's it's close and convenient to shopping and restaurants and the downtown area. It's a quiet location with easy connections to the west side of Fort Worth.

Everything was good except for key card door opening system. Very frustrating when you sometimes have to try many times before it finally works

The staff and location of the hotel was excellent, especially the front desk employees and the very friendly and efficient lady who worked at the breakfast buffet - she was our favorite! The drawback of this property is the age of the hotel and the fact is has not been updated in a very long time. Our hallway had a funny smell from damp, aging carpet. In the room we did not have a towel to put down outside the shower, our hair dryer was broken, and we only received one tiny bar of soap in the room. Housekeeping is by request only and when they did come they took our only bar of soap, leaving us with nothing to shower with the next morning. Would I stay again? Only if the hotel got a complete remodel.

Very nice staff helped us with the hot tub and also help maintain other amenities will come again so I appreciate this location alot

The room was very smelly, there was hair and dirt like it hadn't been cleaned properly, as well as half of a cockroach in the hot tub water. They also charged my card (what I thought was an incidentals charge) for a night's stay (cheaper on site than on ******* by the way) after I already paid through *******. Trying to contact them over this has been a nightmare. They wont call me, nor would they talk to *******. It is very frustrating.

The front desk staff was extremely friendly, helpful, and welcoming throughout our stay. The breakfast was good, the rooms were a nice size, and the A/C worked amazingly well, which was especially appreciated. Unfortunately, the cleanliness of the room and hotel left a lot to be desired. The hot tub was not working properly, and the pool appeared to need cleaning. Inside our room, the carpet was heavily stained and looked dirty. The couch was also stained, and there were crumbs left on the floor when we arrived. The bathtub had a grimy feeling when you stepped into it, and even the curtains were stained. While the price was great, I’m not sure the savings were worth how unclean and uncomfortable the stay felt overall. With better attention to cleanliness and maintenance, this property could be much more enjoyable.

The location is very convenient for assessing on and off the freeway. This area is located near the Benbrook neighborhood. There is a convenience store and restaurant in walking distance. The staff is very kind and always willing to please the customers.

Staff was very friendly and helpful. Room was nice and clean. We would definitely stay again.