MedPlaya Hotel Alba Beach

I cannot say enough about our stay at Medplaya Hotel Balmoral. Everything was just perfect. It was so clean and all staff were very efficient. The breakfast was amazing also. Well done to all, we will definitely be back.

Servicio bueno . Ubicación excelente Instalaciones anticuadas Limpieza regular

Hotel is well located near all bars and restaurants and the beach is opposite, the hotel looks like it has had a refurb in the lobby and bar area. Rooms are very small especially if you are more than 2 not really for families,also no kettles or fridges which is disappointing.as this is a 3 star hotel that should just be a given in this day and age. Also we were put on floor number one which is a walk through for the entertainment area which is very noisy if you are not wanting to go there every night. Food is ok nothing special only ever Luke warm but always found something. If not McDonalds is opposite. If asked if id return to this place I would say probably not as it’s not really for families

Visited here from the 28th September until 4th October with my partner. Honest review is it's in a good location for the beach shops and restaurants. Yes it is at the back of a macdonalds but the bins are not smelly as some people have said on here. Check in was easy done in around 5 mins and straight to our room at around 1.30pm. Room was OK. 2 main faults with it was only one plug socket to charge phones etc. Shower was very temperamental with it going hot and cold all the time. Room was cleaned every day and fresh towels if wanted every day. The restaurant was always quite busy. We was half board so we had breakfast and evening meal. Breakfast was the same everyday cooked or continental. Continental was very sparse not much available. The cooked breakfasts were usually cold but their was microwaves to heat up and people were using these.The evening meal sometimes was hit and miss. The best was the gala dinner was on Wednesday and the overall selection was the best all week. The pool and sunlounger area was not bad but in certain places it was bear grass areas and was just mud so if it rained it would be a bit messy to say in the least. Some renovations were going on whilst we were there in the reception area. But not as bad as before we got there. Entertainment in the evening was so so. The best was the Flamenco in the Wednesday evening. The rest of the time it was singers every night. One of which swore during his performance. Everyone looked at each other thinking the same thing did he just swore! Anyway would we come again ? Maybe not but we had a relaxing week.

We really enjoyed our stay at this hotel. The food was good. The rooms were cleaned daily and we were given fresh towels each day. There was building work going on but this didn’t affect us at all. It was all very well organised. Jet2 did inform us before our stay. We did upgrade our room for a sea/pool view which was worth it in our opinion. These rooms also had a kettle and fridge. The staff were very friendly and helpful. The hotel is looking great now with new decor. Don’t let the bad reviews put you off at all.

This was a holiday for four friends to celebrate a birthday and an anniversary. We were dropped off on the main road and had to make our way around to the hotel, passing some rather ‘fragrant’ bins at the back of McDonald’s. Upon entering the hotel we thought we’d stumbled on to a building site, as there were workmen everywhere, no floors, a make shift reception desk, a strong smell of a chemical substance (could have been glue or paint) power tools, cables and ladders littered around as far as the eye could see. When we spoke to the receptionist about this, she just shrugged and said we should have been informed there were renovations going on by our travel operator. Just when we thought it couldn’t get any worse, when we entered our rooms, we were dismayed to find them looking very tired and grubby, with some very questionable stains on the walls, threadbare chairs and a broken bedside cabinet with a nail sticking out. There were no facilities like a fridge or kettle, which we assumed would be a basic commodity in a supposedly 3* hotel in this day and age. We contacted our travel operator to complain, emailing photos and videos as evidence but were told there was nothing they could do, as there wasn’t any availability for a superior room, nor could they move us to any other of their hotels even though we said we’d pay to extra to move somewhere else. One of our party even went to the manager and complained but he fobbed her off with meaningless platitudes and apologies. We were met every morning of our stay (except weekends) by the delightful sound of power tools, cutting, sawing and drilling, had to walk through clouds of dust and the sight/sound of workmen using nail guns and strong smelling chemicals to get to the restaurant. Not once did any of the staff on reception apologise for the disruption nor ask if we were ok, even though the work went on the whole time we were there. The restaurant was clean, the staff friendly and hard working, especially Felisa, but the food could be hit and miss, although most items were replenished regularly and there was a decent selection of fresh fruit every time. We didn’t stay around the hotel much (for obvious reasons) but when we did, in the bar areas, Anabel was a gem, nothing was too much trouble for her, as was the other female staff member, but I didn’t get her name. Unfortunately, the negatives of our stay outweighed any positives these couple of staff offered, and I would highly recommend avoiding this hotel, at least until the rooms have been upgraded, although given that they continued with some major renovations while the hotel stayed open, I dread to think what the noise and disruption would be like if they decided to carry out the upgrade while the place still accepts guests. I’ve only added a small selection of photos, as the site won’t allow uploads of videos, so you could appreciate the unbearable and definitely not restful noise.