Baymont by Wyndham Bellevue/Omaha

Very comfortable bed and pillows. I like staying at hotel that are Green. This hotel was close by to family in Bellevue. Breakfast was served every morning which was an added bonus. I would highly recommend this hotel to anyone staying in Bellevue, Nebraska

Room was filthy, gum on the wall, shower hadn't been scrubbed in ages amongst other things. We were in the room for maybe 20 minutes and decided to go elsewhere. Staff at the front desk was completely apathetic and did not care, but assured us our card would be refunded. Of course it wasn't, so we called the manager and he screamed at us about how we were lying about the room, etc. Certainly wasn't trying to get our money back after staying in the room because we didn't even stay there so I'm not sure what his issue was. Not our fault he doesn't know how to run a hotel.

Dirty dirty motel..old..no breakfast smoke detector covered in plastic so people smoked in the room previously and not noticed by house keeping. Showers did work..just don’t stay at this best western..scary part of town and so old and dirty dirty dirty drty

When we check in in the hotel the room, they assigned us, the bathroom was dirty with urine staying on, towel stain. I report to the front desk lady, she assigned another room for me. The second room when we get in, we found no hangers no chair. I report to the front desk lady again and requesting a chair and some hangers. The front desk lady walked with me to another room and ask if I was fine with the 3rd one. I checked the bathroom of the third room, it was clean and I saw there was a gliding chair, so I told her it looks good. Then I told my whole family with two children to move to the room. After we settle down in the third room, we found out there was no smoke detector, Plus the wire was hanging out from the ceiling. I then report to the front desk lady again, but this time that lady step aside and there is another lady talk to me, asking what was it again. I told this lady that there was no smoke detector in the room, this is safety issue. The second lady said gave her 2 minute, she could put the smoke detector on right away. She asked me if this is fine with me, or if I want to check out now. I replied that if I can have 5 minutes to think about what to do. Then I saw her whispering with the first front desk lady about 5 minutes thinking. At this point, my family and my two children also arrived the front desk hall. I told that second lady that this was not acceptable, because obviously the three room were not ready for customers. The second front desk lady said they were remodeling, and asked me to understand. I told her that I did try to understand, but all three rooms were either dirty, no hangers, no chair, and the last room even had no smoke detector. And you said it was not a big deal, you can just put it on within couple minutes. This attitude show me this hotel doesn't take the safety issue seriously. Right after I express my concern, another guy coming down from second floor stairs, speak loudly about what was the complaint. And then this guy said the same thing as the lady said, gave him 2 minutes to put the smoke detector on, this is not a big deal and very easy to do. I explained the concern about how to treat this safety code, the guy just yelled at us to leave, just check out and leave, and thank our business, with the word BS. With this, me and my husband decided to check out right away, it's unbelievable that they were so rude to customers Plus, in front of our children.