Richmond Inn & Suites, Trademark Collection by Wyndham

When I booked my room the amenities listed a hot tub/jacuzzi tub in the room. This was not true. Upon entering the room there was an awful mildew/mold odor. The furniture was stained, the side of the refrigerator was rusted and dirty, the carpet in the closet was fraying in 2 spots, the carpet throughout the room felt damp, there was a large ball of hair in the floor (not mine), there was a strange reddish spot on the sheets and the ice machine in the fridge did not work; there was no alternative ice machine. The dishwasher was full of dishes. Front staff was polite and "buffet" breakfast was adequate. Will not be returning.

This hotel refuses to fix a water leak that I have been complaining about for 2 months. Notified staff, general manager, and urgent care about this situation about mould (growth) on the carpet by the air conditioner by the sliding door. I HAD TO USE MY DISABLED DAUGHTERS PADS TO SOAK THE WATER UP. The general manager lied to me and my wife's face swearing he was going to clean and fix this problem. My wife has been put on medication. THIS Is FAR FROM OVER!

This place is okay, a bit outdated and you can tell they put no money into upkeep as there were broken tiles in the bathroom. The bed was sagging towards the middle, but it was still comfortable. This is another business using the "Covid" excuse to provide guests with minimal services.

Overall this hotel was "fine." It did the job for the 2 days we were there. The bedding in the rooms is strange. One thing fitted sheet on the bed, no mattress covers which seems like it would be a necessity in hotel rooms. One thing flat sheet on top and one thin blanket. I checked the closet for extra blankets and there were none. I understand this is the south but it was chilly for the couple of days we were there seeing as it was November. The bathroom only had 2 towels. No washcloths or hand towels. They did give us a couple of more towels when we went to the front desk and asked. That brings us to the phone. There was no way to call the front desk because the phones in the room have been disconnected. Why not remove them if they do not work? It made the rooms feel trashy. The breakfast is the morning was good but the staff member wo was serving breakfast looked and acted like she would rather be anywhere else which was off putting. Overall, this hotel was very overpriced for the accommodation. It did the job but in the future we will probably look elsewhere.

After walking around the building TWICE. Realized there is NO ELEVATOR. My mother has an knee injury and…no elevator. She was in a lot of pain after all the walking and stairs. Room key didn’t work after all the walking and the creepy/dirty stairwells. Had to walk back down and a building over to the office. Canceled reservation. Kiana, manager?, assured me she’d authorize a refund with ***********. Awaiting a refund. The pics are very misleading.

Headboard on one of the beds had scratches all over it. Stains on the sheets of one of the beds. We found a fake fingernail on the ground. There was also a plastic lid from a cup under one of the beds. Looked like the staff didn't pay attention when cleaning the room.

if i could give it less the 1 star I would where do I start first I used 6000 points to get a better rate first mistake thought it was a nice hotel. Second we arrived and they gave us room number 145 they told us there would be luggage carts at the front of the building there was not. There is also an issue with access once we got a cart we still had to unload from the car as there are steps down every entrance so was unable to load the cart by the car. once in the room the damp smell hit us immediately we tried to open a window no good so we sprayed with Lysol and put the fan on in the bathroom this helped a little but still smells bad. we decided to go to the front desk to ask for a different room the person there a male was not very helpful but did change the room to another part of the hotel so we thought wed check it out first then see. I also asked if we got more towels as the was only 2 bath towels nothing else in our room he said this was normal I have stayed in many hotels cheap and expensive they all had full sets of towels. When we went to the smoking room they had a full set of towels in there so he was lying so we took them from that room back to our damp room plesae do not stay in this hotel without reading this review Well this room was even worse it was full of cigarette smoke.

Rooms/kitchens are super old. TVs are fairly old too. Rooms smelled a bit and one had a leaking AC, soaked floor. It was sketchy but not filthy. Staff was super friendly. Breakfast was mediocre but free…

Two TV’s neither worked,room had 50 yr old furniture paint on carpet rooms resembled a room from the “60”s. Paint on carpet,2 tiny towels, no kitchenware. Door had huge gap in frame. No security locks in hall’s. 2air conditioners that shut off at night. The worst place I have ever stayed. No even close to pictures on web site. any a piece of kitchen ware, totally disgusting.Had to give 1 circle