Grays Boutique B&B

very nice experience

這次在這家酒店的經歷實在讓人氣憤至極。我們退房後按照約定寄存了行李，原本計劃4點取回，但因火車延誤，聯繫酒店告知將延遲至7點取行李。然而，我們中途無法聯繫到酒店，直到後來收到酒店的郵件，要求我們在5:30之前拿走行李，否則就會將其扔掉。 我們費盡周折才找到前台的聯繫電話，打通後前台的態度讓人難以置信。他們極其惡劣地表示要把我們的行李處理掉，毫不顧及我們行李中的貴重物品。更令人無法理解的是，酒店5點多之後竟然沒有前台服務，為什麼一家酒店會在這種時間沒有工作人員值班？酒店作為服務行業，怎麼可以如此草率和無禮？寄存行李本是酒店提供的基本服務，但他們不僅沒有盡到應有的責任，還以極端方式威脅要丟棄我們的財物，實在令人無法接受。 此次經歷令我們感到極為失望，酒店的服務態度和處理方式實在讓人憤怒。我強烈建議其他客人在選擇這家酒店時要三思而後行，尤其是需要寄存行李的客人，請務必謹慎，這家酒店完全不尊重客人的財物。

We stayed three nights (room 5) @ £120 per night. Best bits: nice house, stylish decor, comfortable bed, good shower, quiet location, Kit-Kats on the tea tray, and a nice clean room (refreshed daily) if a bit on the poky side for two. Bathroom gripe: the towel-rail was super-hot day & night, with no obvious way to regulate it, consequently the bedroom got very overheated at night - even in October, with the bathroom door closed and the window open. Main source of discontent: the ‘boutique’ label when really It’s a perfectly adequate but ordinary B&B, somehow omitting the small details and personal touches that would take it up a level. For some reason I can’t quite pinpoint, Grays feels more like efficient business accommodation, impersonal and lacking in warmth & atmosphere. The toiletries were bland and odourless, but most disappointing was the breakfast buffet table which felt very ‘Costco-catering-pack’ on a budget. I wonder if anyone taste-tests this stuff before serving it to guests? the “cranberry juice” tasted like over sweet gripe-water, orange juice marginally better, 4 cereals on offer: rice-crispies, cornflakes, weetabix and muesli, no bran to be seen (accounts for the grumpy review perhaps..?). I didn’t eat a cooked breakfast, but husband (who did, and always judges by the eggs) put it at 7 out of 10. (NB: if someone having no other breakfast asks for just brown toast, please bring more than one slice. ) I found the minuscule thimble-sized milk jugs and butter portions on the table (supposedly for two people?) irritating which contributed to the overriding impression of penny-pinching, bordering on the miserly. Yes, we can get up (multiple times) to replenish them ourselves or constantly request additional from staff - but why? Just Seems unnecessary. On the plus side I saw fresh fruit (melon & pineapple) and plain yoghurt available on the buffet table, but it was exactly the same every morning (a little bit boring). IMHO there is little to lift Grays above the ordinary. The staff we saw (mostly at breakfast) were obliging and efficient, and we liked the housekeeper (I assume it was) that we bumped into on our way out one morning who was funny and engaging. In summary it was good, but not as good as it should/could have been, had it lived up to the “boutique” billing. Would say 3.5 out of 5.

A friendly welcome, a bonus having parking, very comfortable room, delicious breakfast. Loved how the room was decorated - in fact all areas that we visited. Breakfast staff were excellent juggling a full house. A very good place to stay. We would definitely return.

Stayed in room 6. Big bright clean room, deliciously cooked to order breakfast, lovely friendly staff. Up a hill giving great views over Bath, 10 min walk to town centre. Free parking for 1 car per room. Would highly recommend if your looking for a good quality b&b.

Beautiful boutique hotel. Extremely clean and comfortable. Had wonderful night's sleep in lovely four poster bed. Staff friendly and accommodating. Excellent breakfast served in a lovely bright conservatory. Hotel set about 10 walk from center on a very quiet hillside. 10/10 stay !!!!!

Received a friendly and helpful welcome, Advice on where to visit. Room was lovely and comfortable with great bed, very clean, and with a delicious breakfast. We will definitely be back! Thank you to all the friendly and helpful staff! Brilliant to be able to park at the property.

Lovely peaceful and comfortable hotel. Great bed, spotless bathroom and lots of space (room 6) Fabulous breakfast. Recommend the eggs benedict to keep you going until teatime! Friendly and helpful staff. Liked the fact that we could help ourselves to fresh milk for in room tea and coffee. Hotel is on the south side of Bath looking down over the city. It's a 10min walk to city centre but a bit longer walking back UP, so bear this in mind if you have mobility issues. Parking and driving in Bath looked a little challenging. The small hotel car park was very beneficial as on street parking is permit holder only or limited to 2 hours stay during the day. The hotel is in a quiet area and other guests were also older couples or small groups on vacation. So no banging hotel doors at 3am to disturb your sleep!