Macdonald Bath Spa Hotel

Ausstattung: Vollständig Umgebung: Gut Gutes Frühstück

Gutes Hotel, sehr gut, hahahaha😆, angenehme heiße Quellen Hygiene: sehr gut Umgebung: gut Service: gut Einrichtungen: direkt Bestes Hotel in Bath🏨Mehr muss man nicht sagen, das Frühstück ist sehr lecker, guter Service

I had a truly disappointing and bizarre experience at this hotel. When an issue arose regarding our stay, instead of resolving it with basic customer service standards, the staff completely lost their professionalism and escalated the situation unnecessarily. Shockingly, when we tried to communicate reasonably, multiple staff members became confrontational and dramatically claimed they would "see us in court." Threatening paying guests with legal action over routine service issues is not only absurd and unprofessional, but also shows a severe lack of proper management and staff training. A hospitality brand should focus on guest satisfaction, not intimidation. I strongly advise prospective guests to think twice before staying here—there are far better alternatives with staff who actually understand basic customer service.

Enjoyed the stay. I came here with two friends and I stayed in a room by myself. Spacious and clean room even tho some touch up in the bathroom would be nice. Very friendly staff from the moment we checked in till we checked out. Lovely spa facilities. Beautiful hotel. Safe area as we walked to the city centre and back at different times. Quiet but safe.

It was a truly magical experience! Felt like I was living a fairytale! Amaziing hotel, amazing staff! I am definitely going back soon!

Great stay, great location just a 15 min walk into city centre. Rooms good size but could do with a bit of an update and so could spa/ swimming pool area, but a nice bonus to have those facilities. Staff very helpful and friendly. Stayed for two night unfortunately one night could hear guests walking by talking at 6am and then the fire alarm went off in the middle of the night the next stay so was slightly interrupted which wasn’t ideal. Beds were very comfy though. Would come back again to stay if I revisited bath.

Beautiful hotel , it is a bit tired in places but it does not spoil the experience . Rooms beey clean and comfortable , spa was lovely and pool was nice and warm . We would return .

Nice old building in its grounds. Broken bathroom fixtures; tap covers, toilet roll holder. Slim room offerings, fridge but not stocked or plugged in anywhere available. Why is it here? 2x espresso per room, no biscuits, kettle in cupboard and has to be relocated in room. Ancient TV. Leaking iron. Staff seem fed up. Bar has only 1 choice of cider!!! 😭

Very beautiful Spa hotel and the English breakfast is very good