Catalonia Passeig de Gràcia

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

Great hotel, nice staff, great location, if i go to Barcelona, i will stay in this hotel again

Staff are hospital and friendly Room is very tidy and with everyday cleaning The only small concern could be hotel external under renovation and unable to use the balcony. Overall experience is great!!

good hotel

One of the best location in Barcelona. It is the center of many tourist spots and there are many restaurants, cafes, shops near the hotel. And room was very clean and well-maintained. The pool area was also very relaxing and the staffs were very kind, especially a man at the bar.

We had good stay. They allowed to early check in. It is very appreciated.

酒店位置很好 每一位工作人員都非常的親切友善熱情 且顏值超高 出行坐地鐵打車都很方便 距離米拉之家 巴特羅之家 音樂宮 畢加索博物館 現代美術館更是步行可達 附近還有相當不多的咖啡店和餐廳 購物也是十分便利 還有大型生活超市 房間收拾的很乾淨 早餐豐富食材新鮮美味

我們在辦入住的時候被臨時告知我們房間的那個樓層電力設施壞了，酒店給我們送到附近同屬於Catalonia集團下面的另一個酒店，Catalonia Square Hotel。好處是那個酒店就在英國宮百貨對門，方便購物，壞處是那個酒店稍微便宜點。前台態度還行，送了我們四天的免費雙早作為歉意。

酒店位置不錯，周邊餐館很多，還有好幾條地鐵線路。去音樂宮、哥特區、巴特羅之家、米拉之家都可以步行前往。酒店房間面積不大，但在可以接受的範圍，衞生間儘管不大，但還算好用。大床是兩張雙人床拼的，床品舒適。早餐7:30開餐，如果早上有安排可以訂不含早的房間。不過酒店早餐很豐富，有鮮榨橙汁，多款奶酪和麪包，醃三文魚等。我們最後一天要趕火車，來不及吃早飯，提前跟餐廳説了，為我們準備了外帶早餐盒，我們帶到火車上吃的。這家和我們在馬德里住的酒店都是‘Catalonia Hotels and Resorts’旗下的，體驗都很好。